Head of Professional Lines

Starr Insurance Companies • $350K — $435K *

New York, NY 10025In-Person

Finance & Insurance

8 - 10 years of experience

Yesterday

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Job Overview by Ladders

Qualifications

Bachelor's degree required; advanced degree (JD, MBA, or relevant field) preferred.
8+ years in Property & Casualty claims, particularly in professional lines.
Proven leadership experience managing a team of direct reports.
In-depth knowledge of professional lines liability and regulatory practices.
Strong analytical, negotiation, and decision-making abilities for managing high-stakes claims.
Excellent communication and relationship-building skills with stakeholders.
Proficient with claims management systems and MS Office; knowledge of digital tools a plus.

Responsibilities

Lead and mentor a talented team of claims managers, promoting collaboration and excellence.
Oversee claims across multiple professional portfolios, ensuring thorough management of complex claims.
Develop tailored claims strategies that align with company goals and regulatory standards.
Monitor claims trends and performance, providing insights for risk management decisions.
Serve as a key escalation point for sensitive claims, managing litigation and negotiations.
Drive continuous improvement in claims processes using technology and best practices.
Build strong relationships with brokers, reinsurers, and legal counsel to enhance service delivery.

Benefits

Comprehensive health and wellness plans.
Generous paid time off and holiday schedule.
Retirement savings plans with employer contributions.
Continuous professional development opportunities.
Flexible work environment promoting work-life balance.

Full Job Description

Position Overview:

The Head of Professional Lines is accountable for the leadership, direction, and operational excellence of the Professional Lines claims portfolio within the Property & Casualty segment. This critical role oversees five direct reports who manage claims in Allied Health, Cyber, Lawyers & Accountants Errors and Omissions, and Architects & Engineers. The Head of Professional Lines is responsible for shaping claims handling strategies, supporting customer experience, and ensuring compliance and efficiency across all Professional Lines. The role actively partners with internal stakeholders, brokers, and clients to deliver best-in-class claims service while safeguarding the company's reputation and financial strength.

Key Responsibilities:

Lead, mentor, and develop a high-performing team of five professional lines claims managers, fostering a culture of collaboration, integrity, and excellence.

Oversee claims management for Allied Health, Cyber, Lawyers & Accountants E&O, and Architects & Engineers portfolios, ensuring consistent handling of complex and high-value claims.

Develop and implement claims strategies tailored to each line of business, aligning with company objectives and regulatory requirements.

Monitor claims trends, portfolio performance, and emerging risks; provide actionable insights to executive leadership and underwriting to support risk management decisions.

Ensure rigorous application of reserving, loss cost management, and timely resolution practices for all claims.

Serve as escalation point for significant, sensitive, or complex claims, including litigation oversight and settlement negotiations.

Champion continuous improvement in claims processes, leveraging technology and best practices to enhance efficiency and customer satisfaction.

Build and maintain strong relationships with brokers, reinsurers, clients, legal counsel, and service providers to support collaborative problem-solving and service delivery.

Keep abreast of legislative, regulatory, and market developments impacting Professional Lines and adapt processes as needed.

Prepare and present regular reports and analyses on Professional Lines claims performance, issues, and trends to senior management.

Contribute to department budget management and resource planning for the Professional Lines segment.

Ensure all claims activities adhere to company policies, industry standards, and relevant legal/regulatory requirements.

Qualifications:

Bachelor's degree required; advanced degree (JD, MBA, or related field) preferred.

Minimum 8 years' Property & Casualty claims experience with deep expertise in professional lines (Allied Health, Cyber, E&O, Architects & Engineers).

Demonstrated leadership experience and prior responsibility for managing direct reports.

Comprehensive knowledge of professional lines liability, claims processes, regulatory requirements, and industry best practices.

Excellent analytical, negotiation, and decision-making skills, with proven ability to manage complex, high-exposure claims and litigation.

Strong communication, stakeholder engagement, and relationship-building skills.

Proficiency in claims management systems and MS Office; familiarity with digital claims tools or transformation initiatives advantageous.

Commitment to professionalism, ethical conduct, and superior customer service.

Disclosure: The salary range for this position is between $350k - $435k

About Starr Insurance Companies

Starr Insurance Companies Careers

There has never been a better time to join the global team of Starr Insurance Companies—the leading provider of insurance and investment solutions worldwide.

Work You’ll Do

Join Starr Insurance Companies' top-tier team to assist some of the most prestigious clients in navigating their risk management and insurance strategies. Transform the approach to global insurance solutions with the brightest minds at Starr Insurance Companies. This is where innovation meets industry expertise in a dynamic environment. Lead from a unique position in the marketplace, at the crossroads of deep industry knowledge and extensive insurance innovation. Engage with a worldwide network of professionals dedicated to redefining the future of insurance and risk management. Collaborate with a diverse and inclusive team, fostering a culture of professional growth and diversity training.

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