Head of Portfolio Growth
Location: Canada, Remote
About the role
Niricson is looking for a Head of Portfolio Growth to lead the expansion of our existing customer base across infrastructure owners, public-sector agencies, utilities, airports, transportation authorities, and large asset-intensive organizations.
This is a senior commercial leadership role focused on turning initial customer engagements into broader, multi-asset, recurring, portfolio-wide relationships. You will build the strategy, operating rhythm, account planning discipline, and customer expansion motion required to grow Niricson's footprint within existing enterprise and public-sector customers.
This role is ideal for a commercial leader who has sold complex technology, data, inspection, asset management, or infrastructure solutions into government, utilities, transportation, engineering, or other asset-intensive markets.
What You'll Do
Lead Niricson's growth strategy for existing customers, with a focus on expanding from initial projects into larger, multi-site, multi-asset, and recurring customer relationships.
- Build Strategic Account Plans
Create account plans for key customers, including stakeholder maps, expansion paths, renewal risks, procurement timelines, budget cycles, executive relationships, and multi-year growth opportunities.
Own expansion bookings, upsell, cross-sell, renewals, and account penetration across Niricson's existing customer portfolio.
- Partner with Customer Success and Delivery
Work closely with Customer Success, Delivery, Product, Engineering, and Data teams to ensure customer outcomes translate into long-term commercial growth.
Build relationships with senior stakeholders across asset management, engineering, operations, capital planning, finance, risk, innovation, and executive leadership.
- Turn Projects into Programs
Develop repeatable motions to move customers from one-time inspections or pilot deployments into broader portfolio-level adoption of Niricson's platform and analytics.
- Shape Commercial Packaging
Partner with leadership to refine pricing, packaging, renewal structures, expansion strategy, and recurring revenue models based on customer needs and market feedback.
- Build the Portfolio Growth Function
Create the playbook, processes, KPIs, CRM discipline, team structure, and reporting cadence required to establish a scalable Portfolio Growth organization.
What You Bring
- 8+ years of experience in enterprise sales, strategic account management, customer expansion, or commercial leadership.
- Proven success expanding existing enterprise or public-sector accounts.
- Experience selling into one or more of the following markets: infrastructure, utilities, transportation, public sector, municipalities, airports, dams, engineering, asset management, inspection, NDT, geospatial, digital twin, robotics, or industrial analytics.
- Strong understanding of complex B2B or public-sector sales cycles, procurement processes, renewals, and budget timing.
- Ability to translate technical capabilities into executive-level business value.
- Experience building account plans and managing multi-stakeholder customer relationships.
- Comfort working in a growth-stage company where systems, processes, and teams are still being built.
- Strong commercial judgment, executive presence, and ability to operate both strategically and hands-on.
- Experience working with CRM systems and revenue reporting discipline.
Nice to Have
- Experience with infrastructure asset owners such as utilities, DOTs, airports, municipalities, transit agencies, hydro operators, or government infrastructure departments.
- Background in SaaS, data analytics, AI, robotics, inspection technology, asset management software, or digital twin platforms.
- Experience converting services-led revenue into recurring platform or subscription revenue.
- Existing network across Canadian or U.S. public infrastructure markets.
- Experience managing account managers, customer success managers, or strategic account teams.
What Success Looks Like
In your first 6-12 months, you will have:
- Built a clear account segmentation and portfolio growth strategy.
- Created strategic account plans for Niricson's highest-priority customers.
- Established a repeatable expansion and renewal operating cadence.
- Improved visibility into expansion pipeline and customer health.
- Helped convert existing customers into larger, multi-asset programs.
- Created stronger alignment between Sales, Customer Success, Delivery, Product, and Executive leadership.
Key Success Metrics
- Expansion bookings
- Net revenue retention
- Gross revenue retention
- Renewal rate
- Multi-asset / multi-site customer growth
- Expansion pipeline created
- Strategic account penetration
- Executive stakeholder coverage
- Customer health and expansion readiness
Compensation
Niricson offers a competitive compensation package including base salary, performance-based variable compensation, and equity participation. Compensation will be commensurate with experience, qualifications, and demonstrated commercial track record.
