NEWMARK

Head of Operational Excellence

NEWMARK • $150K — $180K *
Dallas, TX 75217In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years in transformation execution and operational excellence within complex organizations.
  • Deep operational understanding, including systems and organizational dynamics, preferably in commercial real estate (CRE).
  • Hands-on change management and workflow redesign experience with measurable outcomes.
  • Ability to influence cross-functional teams without direct authority, earning trust through expertise.
  • Proficient in technology tools relevant to CRM and data management for operational success.
  • Strong communication skills with executive presence and critical judgment.

Responsibilities

  • Lead and govern the operational excellence agenda, managing the initiative portfolio and Strategy Committee operations.
  • Publish and maintain a live initiative dashboard, tracking accountability and progress.
  • Audit ongoing projects to save or terminate efforts effectively.
  • Conduct workflow audits and oversee the implementation of redesigns with measurable benchmarks.
  • Develop a repeatable change management framework, measuring readiness and adoption metrics.
  • Ensure clear internal communication about operational improvements to stakeholders.
  • Drive cross-functional execution by aligning technology, finance, and operations with strategic priorities.

Benefits

  • Opportunity to shape operational excellence in a high-impact role.
  • Engagement with senior leadership and broad cross-functional teams.
  • Dynamic, fast-paced work environment focused on results and adoption.
  • Access to resources for professional development and growth in operational strategy.
Full Job Description
Job Description

The Mandate

Newmark is building the operating model that matches its ambition - faster execution, sharper decisions, and a firm that scales without adding friction. The Head of Operational Excellence is the person who makes that real. This role is the firm's accountability layer between strategy and results: ensuring that every priority the Strategy Committee approves actually lands in the business: on time, with the right people behind it, and with outcomes that move the needle. This is not a chief of staff, a PMO director, or a strategy analyst. This person drives high-impact improvement across a complex, matrixed organization and is accountable when progress does not happen fast enough.

What This Role Owns

Single-sentence accountability: Drive and govern Newmark's operational excellence agenda - from initiative intake through execution, adoption, and measurable outcome delivery.
  • Govern a live, prioritized initiative portfolio - every approved initiative has a named owner, funded budget, milestones, and adoption plan.
  • Change lands in the business. Approval is not success. Adoption is success.
  • Keep the CSO's agenda operationally grounded - ensuring direction is executable and flagging when it is not.


Responsibilities

Key Responsibilities

1. Lead and Govern the Operational Excellence Agenda
  • Maintain the enterprise initiative portfolio (active, pipeline, backlog); run Strategy Committee operations including intake, pre-screen, decision memos, and post-decision tracking.
  • Publish and maintain a live initiative dashboard (status, milestones, budget, blockers) updated bi-weekly; enforce accountability without owning authority.
  • Audit active work decisively - rescue what can be saved, kill what is stalled.

2. Drive Workflow Redesign
  • Conduct structured audits of existing workflows; develop specific redesign recommendations and own implementation: not just the design document.
  • Ensure data integrity is built into every redesign; define measurable before-and-after benchmarks for every change.

3. Lead Change Management
  • Build and operate a repeatable change management framework; assess change readiness before launch, surface resistance early, and measure adoption - not just deployment.
  • Own internal communications on operational improvement - how change gets messaged to producers and business line leaders.

4. Drive Cross-Functional Execution
  • Hold technology, finance, and operations accountable to timelines; translate strategic priorities into sequenced operating plans; resolve cross-functional conflicts before they escalate.
  • Build and maintain strong working relationships with Strategy Committee members, business line heads, and market leaders.


Qualifications

What You Bring
  • Transformation execution and operational excellence experience: has led and delivered high-stakes, enterprise-wide programs in a complex, matrixed organization; owned outcomes, not just workstreams.
  • Operational depth: understands systems, org dynamics, budget cycles, and informal levers; Newmark or CRE experience strongly preferred.
  • Change management and workflow redesign: has built adoption, managed resistance, diagnosed root causes, and measured behavior change in practice.
  • Cross-functional influence: earns credibility through knowledge and consistency, not seniority; can hold peers accountable without direct authority.
  • Technology fluency: understands how CRM, workflow automation, and data infrastructure enable operational transformation; can direct and hold technology partners accountable.
  • Communication and judgment: operates at the executive level and in the field; knows when to push, pause, or escalate.


This Role Is Not a Fit If...
  • You prefer designing operational improvements and handing off execution to others.
  • You are most comfortable in an advisory or consulting posture.
  • You need positional authority to hold people accountable.

You measure success by deliverables and milestones rather than business outcomes and adoption

About NEWMARK

Newmark designs, builds and sells single-family homes in five major markets within the Southwest and Southeast United States, including Houston, Austin, Dallas/Fort Worth, Miami/Ft. Lauderdale and, most recently, Nashville. Each of these markets has experienced population and job growth above the national average over the past several years. The Company operated in 49 subdivisions in these metropolitan areas, and had 444 homes under construction at December 31,1997. In addition, as of December 31, 1997, the Company owned or had under option contract 2,020 lots available for future growth. The Company is also actively engaged in residential land acquisition and development, which enables it to provide lots for its homebuilding operations.

NEWMARK Careers

Joining NEWMARK offers a unique opportunity to become part of a dynamic team that drives innovation and leadership in the industry. NEWMARK, a leader in its field, is renowned for fostering professional growth and embracing diversity through comprehensive diversity training programs.

Explore Job Opportunities

NEWMARK is constantly seeking skilled professionals eager to contribute to a team that values innovation and expertise. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. NEWMARK is committed to hiring top talent to maintain its status as an industry leader.

Experience Professional Growth

At NEWMARK, career growth is not just a possibility, but a priority. The company supports its team members with resources and opportunities to advance professionally. Through targeted leadership programs and regular skills development workshops, employees at NEWMark are equipped to take on new challenges and elevate their careers.

Internship Programs

For those starting their careers, NEWMARK’s internship programs offer a gateway into the industry with hands-on experience and valuable networking opportunities. Interns at NEWMARK gain insights into the company’s operations and contribute to meaningful projects, setting a solid foundation for future employment.

Cultivating a Diverse and Inclusive Culture

NEWMARK is dedicated to creating an inclusive environment where diversity is celebrated. The company’s commitment to diversity training ensures that all team members feel valued and understood. NEWMARK’s culture is one of its greatest strengths, fostering a workplace where innovation thrives through diverse perspectives.

Benefits and Perks

Employees at NEWMARK enjoy a comprehensive benefits package that supports both their professional and personal lives. From health and wellness programs to flexible working arrangements, NEWMARK ensures that team members have what they need to succeed.

Join the NEWMARK Team

NEWMARK is actively hiring and looking for individuals who are passionate, curious, and driven. Explore open positions, submit a resume, and prepare for an interview process designed to identify true potential. NEWMARK values solution-driven team players who are ready to contribute to the company’s success.

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Learn more about NEWMARK
Size
251 employees
Industry
Real Estate & Construction
* Ladders Estimates

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