About the roleWe are hiring an in-house IT leader to own corporate IT delivery as we scale. You will build a high-trust, high-velocity IT function supporting a fast-growing, engineering-heavy company with employees across the US and India. This role is both hands-on and strategic-you will run day-to-day IT operations, manage vendor performance, and partner closely with Security and Compliance to maintain strong controls without slowing the business.
What You Will Own- Onboarding and offboarding process
- Design and manage streamlined onboarding and offboarding workflows leveraging Rippling IT.
- Ensure consistent provisioning and deprovisioning of access, devices, and accounts across the organization.
- Asset management and refresh
- Own device lifecycle management, including procurement, inventory tracking, and hardware refresh cycles for Mac and Windows fleets.
- Maintain accurate asset records and optimize refresh schedules to balance cost and performance.
- IT operations
- Run day-to-day IT operations, including helpdesk function, escalation management, root cause analysis, and continuous improvement.
- Establish IT policies, standards, and service levels for a distributed workforce (US + India).
- Migration projects
- Lead corporate collaboration tooling migrations, including Google Workspace migration and Slack migration, using specialist partners where appropriate.
- Plan and execute projects with clear timelines, change management, and minimal business disruption.
- AI security and tooling
- Evaluate and implement AI security controls and tooling to protect against emerging risks.
- Partner with Security to establish governance around AI tool usage and data protection.
- Policy management
- Develop and maintain IT policies that support business growth while ensuring security and compliance.
- Ensure policies are clearly communicated and consistently enforced across the organization.
- Security and device configurations
- Own identity and access administration in Microsoft Entra ID and Google Workspace, including role-based access, MFA, and privileged access workflows.
- Own endpoint management with Intune (or equivalent MDM) and endpoint security baselines in partnership with Security.
- Ensure secure device configurations, endpoint hygiene, and secure remote access across all devices.
- Vendor and spend management
- Own vendor selection, contracts, and performance management (including MSPs and migration specialists).
- Own licensing strategy and cost controls (Microsoft 365, Google Workspace, Defender, and other SaaS), reducing bloat and preventing overcharging.
- Security and compliance partnership
- Partner with Security/Compliance to ensure IT operations support ISO/SOC-style controls, audit readiness, evidence collection, and secure defaults.
- Reduce risk from third-party access and unmanaged tooling.
Required Qualifications- 10+ years of progressive IT experience, including ownership of corporate IT in a scaling environment.
- Proven experience leading hands-on IT operations.
- Strong experience across:
- Microsoft 365 administration and Google Workspace administration
- Entra ID (Azure AD), identity and access practices
- Intune (or equivalent) and endpoint lifecycle management
- Mixed Mac + Windows environments
- Rippling IT or similar HR/IT platforms
- Demonstrated ability to manage vendors and MSPs with clear SOWs, KPIs, and accountability.
- Strong communication skills with executives and technical teams.
Preferred Qualifications- Experience supporting international offices (especially India) and handling logistics, procurement, and support coverage across time zones.
- Experience leading collaboration migrations (M365 14 Google Workspace, Teams 14 Slack).
- Familiarity with endpoint security tooling (for example, Microsoft Defender) and partnering with Security teams.
- Experience with AI security governance and tooling.
- Experience in a product and engineering-driven company.
Working style- Service-oriented, high ownership, and comfortable being the escalation point.
- Pragmatic and cost-aware, with strong vendor negotiation instincts.
- Comfortable building process without creating bureaucracy.
