The RoleWe're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.
What You'll OwnTeam Leadership- Hire, develop, and retain a team of Implementation Managers across a range of experience levels
- Set performance standards, run structured 1:1s, and create clear career paths within the implementation function
- Build a culture of accountability and continuous improvement on your team
Implementation Excellence- Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success
- Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
- Drive down time-to-value without sacrificing quality or customer experience
Cross-Functional Collaboration- Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close
- Create a tight feedback loop with Product and Engineering - surface patterns from the field that should inform the roadmap
- Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention
Metrics & Operations- Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization
- Identify bottlenecks, iterate on process, and report on implementation health to leadership
What We're Looking ForRequired- 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role
- Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent
- Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) - you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
- Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire
- Strong project management instincts - you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned
- Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams
Preferred- CPA or equivalent accounting credential
- Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience
- Experience building or scaling an implementation function in a high-growth startup environment
- Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting
What Success Looks Like in Year One- Your team consistently delivers implementations on time and customers go live with confidence in Campfire
- You've documented the playbook and created training materials that make it easy to onboard new IMs
- You've reduced average time-to-live without increasing post-launch support burden
- You're a trusted partner to Product - your field insights are actively shaping the roadmap
- Customers who graduate from implementation are set up for long-term success
This position is based in San Francisco, CA and is an in-office role.
