About the RoleThe Head of Content Process leads the transformation of SSRN's end-to-end content processing into a scalable, controlled, analytics-driven, and highly automated operating model. This role shapes how submissions move from intake to publication, strengthening efficiency, quality, and research integrity. You will play a central role in enabling SSRN's growth while protecting trust in its world-class preprint platform.
Responsibilities- Design and implement a scalable, technology-enabled end-to-end paper processing model supporting current and future growth
- Redesign submission and processing workflows across intake, triage, integrity checks, routing, editing support, and communications
- Establish governance, controls, and escalation paths to reduce research integrity and fraud risk
- Define and oversee quality and fraud detection processes, including plagiarism, citation anomalies, and emerging integrity signals
- Build and manage operational dashboards and KPIs to drive performance, transparency, and continuous improvement
- Identify and deliver automation and outsourcing opportunities to improve efficiency and cost control
- Manage external partners, vendors, and classification activities, including taxonomy ownership and optimization
- Lead change management, documentation, training, and adoption of new workflows and controls across teams
- Be a member of the SSRN Leadership Team, reporting to the Director of SSRN, while managing a team of 6 processors
Requirements- Experience designing and leading complex operational workflows in content, publishing, or knowledge-based environments
- Demonstrated ability to use data, analytics, and KPIs to drive operational decisions and continuous improvement
- Experience managing vendors, external partners, and distributed teams
- Proven change leadership skills, including stakeholder engagement and adoption of new ways of working
- Ability to balance strategic vision with hands-on operational execution
- Strong communication and collaboration skills across technical, product, and operational teams
- Prefer an understanding of research integrity, quality assurance, risk management, or fraud control frameworks
Work in a Way That Works for YouWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $115,400 - $192,300. Base Pay Range for IL is $121,200 - $201,900. Base Pay Range for Chicago, IL is $126,900 - $211,500. Base Pay Range for MD is $121,200 - $201,900. Base Pay Range for NY is $126,900 - $211,500. Base Pay Range for New York City is $138,400 - $230,700. Base Pay Range for Rochester, NY is $115,400 - $192,300. Base Pay Range for OH is $109,500 - $182,700. Base Pay Range for NJ is $130,284- $208,116.This job is eligible for an annual incentive bonus.Application deadline is 06/30/2026.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
