Google

Head, gTech Ads Customer Experience Search+

Google • $224K — $312K *
Boulder, CO 80302In-Person
Information Technology
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 15 years of experience in management consulting, operations consulting, corporate strategy or executive roles involving operations.
  • 3 years of experience in people management.
  • Master's degree, MBA, JD, or PhD is preferred.
  • 12 years of experience in strategic operations or digital transformations within a global tech company.

Responsibilities

  • Support AI-enabled strategies for customer experience improvements across various platforms.
  • Formulate product and process roadmaps for internal capabilities and automation.
  • Act as customer advocate in executive forums to share ecosystem insights and scale operations.
  • Mentor a global organization of support experts, fostering operational excellence.
  • Establish and own objectives and key results (OKRs) with partners, leading executive report-outs.

Benefits

  • Flexible working location options between Boulder, CO or Chicago, IL.
  • Opportunity to work in a dynamic, global technology environment.
  • Engagement in high-impact projects related to AI and digital transformation.
  • Access to a network of international stakeholders and vendors.
  • Focus on cultivating a transformative culture within a high-performing team.
Full Job Description
info_outline
X The application window will be open until at least June 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 15 years of experience, including management consulting, operations consulting, corporate strategy, or other executive leadership roles involving operations.
  • 3 years of experience in people management.

Preferred qualifications:
  • Master's degree, MBA, JD, or PhD.
  • 12 years of experience leading strategic operations or digital transformations within a global technology company.
  • Experience building, scaling, and managing multi-tiered global teams, defining organizational goals, and navigating high-stakes business problems.
  • Experience operating in matrixed environments, with an ability to influence executive product, engineering, and marketing leadership across business lines.
  • Experience managing complex global vendor ecosystems and international stakeholder networks across varied regulatory environments.
  • Proven track record of directing complex, enterprise-wide AI or advanced technology programs from strategy through to execution.


Responsibilities
  • Support AI-enabled support strategies and systemic improvements across Apps, Commerce, Search, and Travel, guiding engineering to build next-generation customer experiences.
  • Formulate macro-level product, process, and tooling roadmaps to elevate service readiness, internal capabilities, and long-term automation.
  • Serve as the ultimate customer advocate in executive forums, partnering with cross-functional leadership to share ecosystem insights and scale operations.
  • Scale and mentor a high-performing global organization of support experts and managers, cultivating operational excellence and a transformative culture.
  • Own ecosystem health by establishing joint objective key results (OKRs) with cross-functional partners, leading executive report-outs, and decisively addressing execution gaps.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Enterprise Technology
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ
GOOGL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Google

More Information Technology Jobs

Find similar Head, gTech Ads Customer Experience Search+ jobs:

NationwideBoulder, CO