Role Summary:Our Digital team is seeking an
HCM Platform Specialist to serve as a subject matter expert (SME) across leading HCM platforms (e.g., Workday, UKG), supporting the end-to-end success of customer integrations with Guardian's API ecosystem.
This role combines
deep HCM configuration expertise (plan design, eligibility rules, and business processes) with a strong understanding of
carrier integrations and API-driven connectivity. The Specialist will play a critical role in ensuring integrations are designed, implemented, and operationally successful - from pre-sales through steady-state delivery.
This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and HR technology integrations. This role plays a key part in supporting the connection between product, operations, and technology, helping deliver reliable and scalable HCM solutions.
You Will:Pre-Sales Enablement & Client Advisory- Partner with Sales and Solution teams to consult with large, complex customers during pre-sales.
- Set clear expectations on integration capabilities, dependencies, and implementation timelines.
- Advise on HCM configuration best practices (plan design, eligibility, business rules) to enable scalable and successful integrations.
Implementation & Onboarding Support- Guide customers through the setup of integrations with Guardian, including reviewing HCM tenant configurations and business processes.
- Identify risks early and recommend adjustments to plan builds, workflows, or data structures to ensure successful outcomes.
- Act as a bridge between customer technical teams and Guardian's internal teams to ensure alignment and smooth execution.
Integration Execution & Operational Support- Troubleshoot and resolve integration challenges across both customer HCM environments and Guardian systems.
- Provide hands-on consultative support during pilot programs, initial implementations, and ongoing operations.
- Ensure a consistent, repeatable onboarding experience that reduces friction and accelerates time-to-value.
Continuous Improvement & Product Feedback- Leverage frontline experience to provide actionable feedback to Product and API teams.
- Help evolve Guardian's API capabilities, onboarding processes, and partner integrations to improve scalability and ease of doing business.
- Identify patterns across client implementations to drive standardization and best practices
You Have:- Bachelor's degree or equivalent work experience
- 5-7+ years of experience in HCM platforms, HR technology, or benefits administration systems
- Experience with Workday, UKG (Pro, Ready, or Workforce Management), or similar HCM systems, including configuration and business processes
- Strong expertise in benefits configuration, including plan design, eligibility rules, and life event setup
- Experience supporting carrier integrations and API-driven connectivity, including understanding of data flows and implementation dependencies
- Strong customer-facing skills with the ability to provide consultative guidance and influence integration and configuration decisions
- Proven analytical and troubleshooting skills with the ability to perform root cause analysis across systems, data, and workflows
- Experience reviewing and advising on business requirements, HCM configurations, and integration design approaches
- Working knowledge of HCM processes (e.g., employee lifecycle, benefits administration, payroll/time concepts)
- Familiarity with integration concepts, including APIs, EDI, and file-based data exchanges
- Strong communication skills with the ability to translate technical concepts to both technical and non-technical stakeholders
- Ability to work effectively across cross-functional teams, including Sales, Product, Technology, and Operations
- Customer-focused mindset with strong attention to detail, quality, and operational success
- Ability to manage multiple priorities and drive outcomes in a fast-paced, complex environment
Salary Range:The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our PromiseAt Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-BeingAs part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. 
