Title: Hardware Engineer
Location: Brooklyn, NY
Department: Service Delivery
Job Type: Full-Time
We are looking for a Hardware Engineer to join our Brooklyn team. This role is designed with a structured transition:
What You'll Do
Hardware Engineering & Inventory
- Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
- Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
- Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
- Maintain accurate inventory logs and service records in ConnectWise and asset systems.
- Ensure the workspace and equipment areas remain clean, organized, and secure.
- Pre-configure and test new equipment (Windows/Linux) before deployment.
What You Bring
Experience & Education
- 3+ years of Windows-based IT support, systems administration, or hardware repair experience.
- Associate's or Bachelor's degree in Computer Engineering/IT (Preferred) or equivalent experience.
- Certifications: CompTIA A+ is highly preferred. Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.
Technical Skills
- Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
- Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
- Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
- Experience with shipping/receiving, labeling, and equipment logistics.
Soft Skills
- Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
- Communication: Excellent interpersonal skills to work effectively with clients during outages.
- Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
- Problem Solving: A proactive mindset with strong critical thinking skills.
Why You'll Love It Here
- Useful, living documentation at your fingertips.
- A team that listens-and learns from each other.
- Weekly collaborative trainings, not boring lectures.
- New tools, new tech, and no gatekeeping.
- A company that rewards initiative and values growth-both personal and professional.
Sound like you? Let's talk.
My IT Crew isn't just a place to work-it's a place to grow, contribute, and thrive. Come be part of a team that's redefining what IT support can be.
