General InformationCity Lexington, Webster
State/Province Kentucky, New York
Country United States
Date Friday, July 17, 2026
Working time Full-time
Ref# 20040304
Job Level Individual Contributor
Job Type Experienced
Seniority Level Associate
Currency USD - United States - US
Annual Base Salary Minimum 90370
Annual Base Salary Maximum 122000
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & RequirementsOverview:Xerox is seeking a highly motivated Customer Success Engineer to join our Customer Success Engineering team. In this role, you will support released products in both manufacturing and customer environments by investigating complex technical issues, collaborating with cross-functional engineering teams, and driving product improvements. This position offers the opportunity to make a direct impact on customer satisfaction, production continuity, and the future evolution of Xerox products.
What You Will Do:- Investigate and resolve complex production and customer issues involving released Xerox products.
- Partner with the Technical Support Center (TSC) to troubleshoot unique customer environments and complex engineering challenges.
- Collaborate with engineering, manufacturing, supplies, module, and technology teams to identify and implement effective solutions.
- Analyze field and factory data to identify trends and recommend product and process improvements.
- Support manufacturing and customer environments by making timely engineering decisions that minimize operational impact.
- Develop a broad understanding of product performance, manufacturing processes, service operations, and supply chain activities.
- Work closely with product development teams to provide feedback that improves future product designs.
- Create, review, and maintain engineering documentation to support investigations, corrective actions, and product improvements.
What You Need to Succeed:- Bachelor's degree in Electrical Engineering or Mechanical Engineering.
- Understanding of manufacturing processes and engineering principles.
- Ability to create, interpret, and maintain engineering technical documentation.
- Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
- Excellent project management, organization, and teamwork skills.
- Strong verbal and written communication skills with the ability to collaborate across multiple functional teams.
- Ability to make sound technical decisions in fast-paced production and customer support environments.
- Willingness to travel domestically and internationally as business needs require.
How We Set You Up for Success:- Comprehensive onboarding and product-specific technical training.
- Opportunities to collaborate with experienced engineering, manufacturing, and technical support professionals.
- Exposure to the complete product lifecycle, from manufacturing through customer deployment and future product development.
- Continuous learning and professional development opportunities to strengthen your engineering expertise.
- An inclusive work environment that encourages innovation, collaboration, and career growth.
Travel Requirements:- Domestic travel: Approximately 1-2 trips per year (2-4 days) to support critical customer issues.
- International travel: Approximately 1-2 trips per year (5-14 days) to support manufacturing activities and new product introductions in China and/or Juarez.
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