As a
GTMS Senior Consultant, you will be a focal point of contact for the customers on that project and will be responsible for driving the entire project right from requirement gathering sessions, designing the solution, configuring the system, doing system walkthroughs, testing and working cross-functionally with other teams such as product development, training, support and system administration. You will be the force behind the project and have a comprehensive view of all the deliverables and deliver within project timelines using the prescribed implementation methodology.
Responsibilities:- Lead a team of support consultants and provide them guidance and direction on how to address production issues, software bugs and meet the SLA's for various customers/engagements.
- Organize and conduct meetings with the customers for high priority and critical issues and provide directive to the consulting team to redress these issues
- Address application system issues for multiple clients after they are live in their production environment
- Work on system enhancements as requested by the client by understanding the requirement, configuring the system and coordinating any custom development that is required
- Play an active role on client system upgrade
- Carry out walkthroughs and end user demonstrations or Knowledge transfer sessions
- Documentation of new features, issues and resolutions
- Monitor issues in the helpdesk ticket queue
- Perform requirement gathering, design and configure the system.
- Provide functional spec to developer and test custom code written by developer
- Carry out all functional upgrade activities
- Execute regression testing to ensure smooth transition between software releases
- Lead sessions with system users to show them new functionality that is implemented or walkthrough of issue resolution
- Proactive communication and documentation of issue resolution progress
- Create a library of common issues and resolution best practices
The compensation for this position is $110k - $130k annually. Base pay will vary depending on factors, including but not limited to, a candidate's location, job-related knowledge, skills and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, 401(k) and paid time off, including paid volunteerism days!
