Category
Grand Traverse Mental Health Crisis and Access Center (GTMHCAC)

Description

GTMHCAC CLINICAL SUPERVISOR | Traverse City (Grand Traverse Mental Health Crisis and Access Center)

This is a management position which involves the development, implementation, coordination, and operation of a service component for NLCMHA. This position requires substantial knowledge of applicable guidelines, reimbursement systems, contracting procedures, and professional knowledge of services to mentally ill and developmentally disabled consumers of the public mental health system. This position operates with considerable independence under the general supervision of the GTMHCAC Behavioral Health Director. A demonstrated exercise of judgement is required, as well as tact in dealing with the public and staff assigned for supervision. This position also requires monitoring of appropriate expenditures to support the services under the direct control of the manager. This position is responsible for supervision of Crisis Center staff.

ESSENTIAL FUNCTIONS:

• Responsible for the development, operation and coordination of Crisis and Access Services in the Grand Traverse Mental Health Crisis and Access center to ensure a provision of mental health services to clients across the crisis continuum.
• Will oversee coordination and integration of all crisis and access services provided in the Crisis Center and community.
• Carry out supervisory responsibilities in accordance with NLCMHA's policies and applicable laws:
  • Process of interviewing, hiring, and training employees
  • Conducts supervisory sessions
  • Professional development planning for team members
  • Completes performance appraisals
  • Effectively addresses disciplinary issues when necessary
  • Establish measurable performance standards and measure actual performance against those standards
• Be knowledgeable of and understand basic human resource policies, procedures, laws, regulations, and union contract requirements.
• Will troubleshoot performance and system problems when they occur, working closely with other supervisory and clinical staff.
• Will provide backup daytime and nighttime crisis intervention services when assigned programs are unavailable.
• Will be required to participate in a rotating supervisory after-hours on-call system.
• Will authorize services consistent with the NLCMHA authorization system.
• Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
• Establish procedures for routinely monitoring workflow and promoting staff development.
• Monitor documentation of service system to ensure appropriate standards are met. (CMH, CARF, & Medicaid)
• Maintain knowledge of the relationship between the programs and other services and resources within the NLCMHA system, as well as the whole human services network.
• Serve as a resource to staff and the community at large seeking specialized services from NLCMHA.
• Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups.
• Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
• Coordinate meetings and serve as a liaison between the mental health, substance use, criminal justice system, and other community systems.
• Provide organizational and community education and training as appropriate.
• Responsible for the budget and expenditures of the unit as assigned.
• Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
• Maintain knowledge of and alignment with the NLCMHA Strategic Plan and overall purposes and programs of the area assignment.
• Coordinate and/or complete special projects as needed.
• Keep informed of all significant activities, successes and problems of the area assignment.
• Extensive knowledge of the Mental Health Code, Michigan Department of Health and Human Services (MDHHS) Contract, Clinical Assessments and Eligibility Guidelines, Medicaid Manual, Compliance requirements and the structure, guidelines and services of the Authority.
• Monitor and manage staff schedules to ensure continuous 24/7 service coverage. Collaborate with team members to proactively address staffing needs and always maintain adequate coverage.

QUALIFICATIONS:

• Master's Degree in Social Work, Psychology, Professional Counseling from an accredited university
• Must have licensure with the State of Michigan as a fully licensed professional:
  • Preferred
    • Licensed Masters Social Worker (LMSW)
    • Licensed Professional Counselor (LPC)
    • Psychologist
  • Considered
    • Limited Licensed Masters Social Worker (LLMSW)
    • Limited Licensed Professional Counselor (LLPC)
    • Masters Limited Psychologist
• Must maintain licensure
• Ability to be credentialed by NLCMHA to provide services in this professional discipline
• This position requires clinical and program development/management expertise with adults with severe and persistent mental illness
• A minimum of 5 years previous clinical experience and 2 years administrative supervision is recommended

PAY: $77,590 - $87,040

BENEFITS:

• Medical Insurance (4 options)
• Dental Insurance (2 options)
• Vision Insurance (2 options)
• Health Savings Account
• Healthcare and dependent care flex spending account
• MERS Retirement Plan (with Employer matching up to 5%)
• Paid Time Off (18 days in 1st year)
• Holidays (13 days)
• Employee Assistance Program
• Short Term Disability
• Long Term Disability
• Accidental Death & Dismemberment Insurance

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• This position may require irregular hours.
• This position may require travel by personal vehicle if an agency vehicle is not available.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally: Lifting up to 25 lbs. with or without assistance, Stretching/Reaching, Exposure to blood borne pathogens and infectious disease, Exposure to hazardous material, and Stooping (bend at waist)
• Frequently: Hand/finger dexterity, Talking in person, Talking on the telephone, Hearing in person, Hearing on the telephone, Vision for close work

Full-Time/Part-Time
Full-Time

Shift
Days

Number of Openings

New Hire Sign On Incentive

Pay Range
Supervisor VII

Number of Openings
1

Exempt/Non-Exempt
Exempt

Open Date
8/7/2026

Location
Traverse City Office

This position is currently accepting applications.