About the RoleOpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles.
Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30-90, when new hires need to translate product and deployment knowledge into practical, job-specific capability.
You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement.
Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions.
In this role, you will:- Own the design and delivery of day 30-90 role-specific onboarding for technical GTM roles
- Define learning outcomes and readiness standards in partnership with technical GTM leaders
- Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior
- Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios
- Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness
- Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve
- Coach subject-matter experts and facilitators to teach technical content clearly and effectively
- Establish repeatable content-governance and reinforcement systems that scale across roles and regions
- Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency
You might thrive in this role if you:- Have held a customer-facing technical role and enjoy helping others build strong product, solution, and customer judgment
- Develop fluency quickly in complex products, technical architectures, integrations, deployment considerations, and customer workflows
- Understand how technical GTM teams scope solutions, navigate technical tradeoffs, and connect product capabilities to business outcomes
- Are energized by turning hard-won technical knowledge into practical guidance, hands-on practice, and repeatable ways of working
- Communicate complex technical concepts clearly to both technical and non-technical audiences
- Operate effectively in a fast-moving environment where products, technical guidance, and customer needs change quickly
- Bring low ego, high ownership, and a genuine passion for helping technical teams become more capable and confident
Basic qualifications:- 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role
- Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations
- Experience working directly with customers on complex, deeply technical SaaS platforms is required
- Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations
- Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams
- Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios
- Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders
- Strong program management, facilitation, and written and verbal communication skills
- Willingness to work in-office in San Francisco
Preferred qualifications:- Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred
- Direct experience working with AI/ML products or platforms is preferred
- Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus
- Familiarity with instructional design principles or adult learning is a plus
- Experience leading subject-matter expert programs or designing technical assessments and certifications
