GTM Strategy & Ops Manager

Serval Inc

$120K — $150K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years in investing, strategy, or a relationship-heavy role within tech
  • Strong intuition for deal-making processes
  • Experience managing outcomes across multiple stakeholders
  • Comfort with modern GTM tools like Salesforce
  • Excellent communication skills to engage executives internally and externally

Responsibilities

  • Define and build a new go-to-market (GTM) motion focusing on high-value relationships
  • Identify and prioritize high-leverage opportunities
  • Design systems to convert introductions into pipeline
  • Engage key external stakeholders for impactful collaboration
  • Collaborate with Sales, Marketing, and Leadership for tight execution
  • Monitor performance and optimize the GTM motion over time
  • Work with Field Marketing on strategic moments to accelerate deal cycles

Benefits

  • Impact: Play a pivotal role in shaping the success of the product and company
  • Growth: Opportunity to develop a new AI product offering and advance with the company
  • Culture: Be part of a culture that emphasizes innovation, ownership, accountability, and having fun
Full Job Description
The Mission

Some of the most important opportunities in our market don't come from traditional outbound or inbound motions - they come from trust.

We're building a new go-to-market motion centered around our highest-leverage relationships, and we're looking for someone to turn that into a repeatable, scalable engine.

This is a zero-to-one role. You'll work directly with the COO and GTM leadership to define how we identify, activate, and convert these relationships into real pipeline and revenue.

Done well, this becomes one of the most important growth drivers at the company.

Who You Are
  • A relationship-native operator. You understand how to turn "happy to help" into real outcomes.
  • A builder. You don't wait for playbooks. You lean in and create them, test them, and evolve them quickly.
  • Commercially sharp. You know where to focus attention to drive actual deals, not just activity.
  • High ownership, high slope. You move fast, learn fast, and raise the bar around you.
  • Comfortable operating in ambiguity and building from scratch.


What You'll Do
  • Define and build a new GTM motion focused on activating high-value relationships
  • Identify where the highest-leverage opportunities exist and prioritize accordingly
  • Design systems and processes that turn introductions and access into pipeline
  • Own ongoing engagement with key external stakeholders and make it easy for them to drive impact
  • Partner closely with Sales, Marketing, and Leadership to ensure tight execution and follow-through
  • Build visibility into performance and continuously improve the motion over time
  • Collaborate with Field Marketing on strategic, high-impact moments that accelerate deal cycles


What You'll Need
  • 3-5 years in investing, strategy, or a relationship-heavy role within tech
  • Strong intuition for how deals actually get done
  • Experience owning outcomes across multiple stakeholders
  • Comfort with modern GTM tools (Salesforce, etc.) and a willingness to build
  • Excellent communication - you can operate effectively with executives internally and externally
  • Based in (or willing to relocate to) SF or NY


What We Offer
  • Impact: Be a key player in shaping the success of our product and company.
  • Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
  • Culture: Join a culture that values innovation, ownership, accountability, and fun.

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