As a member of our Global Security Operations Center, you will report directly to the Global Security Manager. You will assist in the responsibility for overseeing team members during a designated shift. In your role you will ensure GSOC team members adhere to all post orders, protocols, procedures, regulations, and compliance with company policies. You will be the first point of contact for escalations on incidents and emergencies in the absence of Security Management. You will play a vital role in safeguarding our operations and assets around the world. You will work to ensure a secure environment for employees, clients, and partners while utilizing advanced technology to monitor and respond to security incidents.
Your Day-to-Day - Monitor alarms, including fire, door, and duress alarms, while answering routine and emergency calls.
- Monitor CCTV, to protect the building and assets, also to prevent or help stop any crime from occurring.
- Respond to life safety incidents (medical emergencies, natural disasters) and dispatch security officers, ERT, police, fire, and EMS personnel as needed via phone and radio.
- Able to manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices
- Create dispatch records for each officer deployed during your shift, and initiate incident reports and work orders as needed.
- Collaborate with the Emergency Response Team (ERT)
- Monitor Alert media to identify, analyze, and support all events and incidents that impact or potentially could impact operations, facilities, and employees globally
- Troubleshoot technical issues with security systems, including CCTV and access control, to ensure proper functionality.
- Actively participate in projects related to the GSOC role, with responsibilities ranging from providing input and guidance to taking full ownership of initiatives based on individual expertise and capabilities.
- Monitoring live AB4 body camera footage.
Basic Qualifications- High school diploma or equivalent; associate or bachelor's degree in security management, Criminal Justice, or a related field preferred.
- 1-3 years of experience in security operations, law enforcement, or related fields.
- Possess a Remote Pilot Certificate (Part 107) &/or be able to possess within 120 days of hire.
- Familiarity with security CCTV monitoring systems and protocols.
- Ability to manage multiple lines of communication and multitask.
- Basic proficiency with surveillance and alarm systems.
- Strong verbal and written communication skills for clear incident documentation and reporting.
- Strong communication and interpersonal skills, with a professional demeanor in all interactions
- Proven ability to maintain composure and professionalism in high-pressure situations.
Preferred Qualifications- Advanced degree in Security Management, Criminal Justice, or a related field.
- 3-5 years of experience in a GSOC, corporate security, or a similar role.
- Experience in incident response and crisis management.
- Knowledge of physical security protocols and procedures.
- Strong analytical and critical thinking skills.
- Understanding of global security challenges and cultural sensitivity for operating in diverse environments.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
