About the role
Support Partner Enablement

• Manage a portfolio composed primarily of new and developing Zillow Premier Agent (ZPA) preferred partners, facilitate onboarding sessions and training to ensure smooth integration of Zillow Home Loans, Follow Up Boss, Zillow Closings, and other platform capabilities.
• Lead consultative discovery conversations to clarify success criteria, surface underlying needs, and connect Zillow solutions to partner-relevant value.
• Provide ongoing partner support using established engagement processes. Maintain clear documentation of plans, risks, and next steps to drive reliable follow-through.

Drive Platform Adoption

• Monitor and encourage consistent partner use of Zillow's integrated tools to improve efficiency and client service; identify adoption gaps and adjust support to improve outcomes.
• Translate adoption goals into clear action plans, timelines, and success measures-reinforcing the "why," required behaviors, and milestones.
• Share best practices and provide tailored recommendations using data, partner context, and approved playbooks to influence prioritization and operational choices.

Track and Report on Partner Activity

• Use Salesforce and BI dashboards to track partner activity and key performance metrics. Interpret what's changing, why it matters, and the likely impact on near-term results.
• Identify and flag areas for improvement, diagnosing root causes with guidance, surfacing risks and dependencies early, and recommending a short list of actions grounded in partner reality and Zillow frameworks.

Collaborate Across the Team

• Coordinate with cross-functional partners (e.g., Sales, Product, Ops, Loans, Closings) to align on handoffs, responsibilities, and timelines that support partner outcomes.
• Participate in team learning sessions and actively seek development opportunities to enhance product, process, and industry knowledge.
• Provide timely feedback from partners to help improve onboarding materials and internal processes.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $98,900.00 - $158,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $94,000.00 - $150,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 5+ years of experience in customer success, coaching, account coordination, partner enablement, or related roles.
• Background in real estate, SaaS, or B2B account management strongly preferred.
• Comfortable delivering presentations, facilitating training, and driving change adoption through clear expectations, milestones, and follow-up.
• Proficient with CRM tools (Salesforce experience preferred) and comfortable learning BI tools like Tableau; disciplined in documentation and operating cadences.
• Strong business and sales acumen: comfortable interpreting funnel and performance metrics, connecting activity to outcomes, and using data to support recommendations.
• Strong communicator who can build relationships and adapt information for different audiences. Works through disagreement with facts and examples, and adapts to different partner styles
• Able to work independently in a field-based role while collaborating cross-functionally to deliver partner outcomes.