Intuit Inc

Growth and Retention Performance Manager

Intuit Inc • $109K — $147K *
San Diego, CA 92154In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business/Marketing preferred or equivalent experience
  • Experience leading Sales programs in a B2B or B2C environment
  • 2+ years overall experience in Customer Success or sales management
  • Proven ability to drive performance with third party BPO partners
  • Strong track record of managing multiple priorities in a fast-paced environment

Responsibilities

  • Manage daily/weekly/monthly revenue through direct sales and lead pass results
  • Oversee performance management for third party BPO partners
  • Collaborate with cross-functional teams to enhance sales program capabilities
  • Drive customer experience and revenue growth
  • Develop agent capability in internal sales tools
  • Utilize data for strategic decision-making
  • Manage incentive budgets across multiple BPO locations

Benefits

  • Competitive compensation package with performance rewards
  • Eligibility for cash bonuses and equity rewards
  • Comprehensive benefits package
  • Commitment to fair pay across ethnicity and gender categories
Full Job Description
We are looking for a Sales Performance Manager to oversee the execution of sales and lead pass programs for Intuit's Global Business Solutions Group (GBSG) Customer Success organization. Reporting to the Sales Leader - Growth and Retention, GBSG Customer Success, this position will be responsible for the success of our 3 rd party partner sales and lead pass programs. The position will collaborate daily/weekly/monthly with peers and leaders in Customer Success, Marketing, Sales, Onboarding, Product Management, Finance, and Analytics as well as multiple third party BPO partners both onshore, nearshore and offshore. This position will be based in Atlanta, San Diego, or Mountain View. **Responsibilities** - Sales delivery managing customer success BPO partners to deliver daily/weekly/monthly revenue through direct sales and lead pass results - Responsible for day-to-day performance management across third party BPO partners through multiple Op Mechs - Experience delivery partnering with a broad array of cross-functional teams to ideate, test, develop, and scale performance and efficiency improvements to existing sales programs and processes - Responsible for driving both positive customer experience and revenue growth - Work with teams to develop agent capability around the internal sales tools to improve revenue growth and participation across expert-assisted experiences - A deep understanding of data to drive both accuracy and strategic decision-making - Manage incentive budgets across multiple BPO partner locations and offerings - Understand and deliver sales insights at the product level to internal partners weekly/monthly **Qualifications** - Bachelor's degree in Business/Marketing preferred or equivalent experience - Experience leading Sales programs in a B2B or B2C environment - 2+ years overall experience in Customer Success or sales management - Demonstrated ability to drive performance through third party BPO partners and dotted line reporting relationships - Demonstrated track record operating independently and efficiently to manage multiple priorities and projects simultaneously, and managing milestones and deadlines in a fast-paced environment - Passion for delighting customers & using customer insights to improve end-to-end experiences - Clear track record of being accountable for making smart and fast decisions, partnering cross-functionally, delighting customers, and driving dramatic growth - Innovative thinker with a passion for generating new ideas, nurturing a culture of creativity, and continuing to raise the bar on business performance - Strong analytical and problem-solving skills with clear examples of using data actively for customer insights, performance outcome measurements, ROI analysis and recommendations Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: San Diego $109,000 - $147,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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