TD Bank

Group Manager I, TDS Operations

TD Bank • $81K — $115K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in governance, AML/KYC operations, risk management, or related fields
  • Strong understanding of AML/KYC regulatory requirements and control frameworks
  • Expertise in data analysis, reporting, and management information development
  • Advanced proficiency in business intelligence tools like Microsoft Power BI
  • Exceptional written and verbal communication skills
  • Ability to develop and maintain governance documentation and training materials
  • University degree or equivalent experience, industry certifications are an asset

Responsibilities

  • Support strategic initiatives, governance activities, and departmental deliverables
  • Act as primary contact for KYC inquiries from various oversight partners
  • Facilitate responses to audit and regulatory requests
  • Conduct data analysis to identify trends and risk mitigation opportunities
  • Lead data remediation initiatives related to AML/KYC records
  • Develop and enhance departmental procedures and governance standards
  • Collaborate with stakeholders to interpret policy requirements and ensure operational execution

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Career development opportunities
  • Banking benefits and discounts
  • Reward and recognition programs
  • Access to an online learning platform and mentoring programs
Full Job Description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Business Unit Overview

TD Securities Overview

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:

  • Capital Markets
  • Corporate & Investment Banking
  • Global Transaction Banking

Global Operations Overview


With offices located around the world, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who are dedicated to providing ongoing support functions for TD Securities' businesses and their partners.   As part of TD Securities, Global Operations professionals have the opportunity to learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.


Department Overview

The Client Due Diligence (CDD) team has responsibility to ensure AML & KYC standards are met at the time of client onboarding and at periodic review to mitigate regulatory, operational and reputational risk to TD, and to ensure appropriate escalation where risk and concerns are identified.


Role Description

The Associate, KYC Governance & Data is a key member of the Client Due Diligence (CDD) team under Global Operations & Business Services division and is responsible for supporting KYC governance, oversight, data quality, and control-related activities. In this role, the Group Manager will work closely with the Senior Manager and AVP to support strategic initiatives, regulatory commitments, data remediation efforts, control enhancements, and stakeholder engagement activities across TD Securities. The successful candidate will help ensure operational KYC processes, procedures, and controls remain effective and aligned with regulatory and enterprise requirements.


If you are someone who is highly analytical, enjoys solving complex problems, developing process improvements, and collaborating with stakeholders and partners across multiple functions, we would love to hear from you.

  • Supporting the Senior Manager and AVP in the execution of strategic initiatives, governance activities, and department deliverables
  • Acting as a primary point of contact for KYC inquiries from control and oversight partners, including First Line Business Management, Financial Crime Risk Management (FCRM), Compliance, Audit, and Testing teams
  • Coordinating and facilitating responses to audit, testing, regulatory examination, and quality assurance requests
  • Supporting the development, maintenance, and enhancement of KYC governance reporting, management information, metrics, and risk dashboards
  • Conducting data analysis and identifying trends, root causes, and opportunities for process improvement and risk mitigation
  • Leading or supporting data remediation initiatives related to AML/KYC records, client information, and regulatory reporting requirements
  • Developing, maintaining, and enhancing departmental procedures, process documentation, job aids, and governance standards
  • Designing and delivering training materials and knowledge-sharing sessions to support operational readiness and process consistency
  • Working collaboratively with stakeholders to interpret policy requirements and provide guidance on operational execution
  • Supporting regulatory change initiatives and ensuring procedural documentation reflects evolving requirements
  • Assessing control gaps, documenting issues, and supporting remediation and corrective action plans
  • Monitoring adherence to established standards, procedures, and control frameworks
  • Supporting the preparation of materials for senior management, governance committees, audits, and regulatory engagements
  • Representing the department on projects, working groups, and control-related initiatives as required
  • Identifying opportunities to streamline processes, improve data quality, and strengthen the overall control environment
  • Supporting enterprise-wide initiatives relating to AML, KYC, client data management, governance, and risk management

Role Requirements

  • Strong understanding of AML/KYC regulatory requirements and control frameworks applicable to capital markets and wholesale banking
  • Expertise in data analysis, reporting, trend analysis, and management information development
  • Advanced proficiency with business intelligence platforms (e.g. Microsoft Power BI) and other data visualization tools, as well as Microsoft Office applications, including Excel, PowerPoint, etc.
  • Experience investigating data quality issues and supporting remediation initiatives
  • Knowledge of audit, monitoring, testing, and regulatory examination practices
  • Experience interacting with regulatory, compliance, audit, testing, or risk management partners
  • Ability to develop and maintain procedures, standards, governance documentation, and training materials
  • Strong understanding of risk management principles and operational controls
  • Ability to effectively analyze complex issues and recommend practical solutions
  • Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously
  • Exceptional written and verbal communication skills
  • Strong stakeholder management skills with the ability to build effective working relationships across business and support functions
  • Ability to influence outcomes and drive initiatives through collaboration and partnership
  • Experience preparing executive-level presentations, committee materials, and management reporting
  • Strong attention to detail and commitment to data accuracy and quality
  • Minimum of 3–5 years of experience in governance, AML/KYC operations, risk management, compliance, audit, data management, or a related field
  • University degree or equivalent experience
  • Industry certifications and relevant professional designations (e.g., CAMS, CRCM) are an asset

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.


Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Net Income
-$6.9 million
5 Year Trend
+6.6%

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