TD Bank

Group Manager I, TDS Operations

TD Bank • $81K — $115K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in CDD client onboarding or related fields.
  • Strong understanding of U.S. AML/KYC regulations and capital markets standards.
  • Exceptional analytical skills with attention to detail.
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • Experience with project management methodologies and stakeholder coordination.
  • Strong written and verbal communication skills.

Responsibilities

  • Support the CDD onboarding process for clients under the guidance of senior management.
  • Enhance decision-making on policies based on regulatory updates.
  • Maintain understanding of internal policies and industry regulations.
  • Lead small-scale project workstreams as a subject matter expert.
  • Foster relationships with internal and external stakeholders for smooth process execution.
  • Analyze operational issues and recommend actionable solutions.
  • Contribute to the development of presentations and management reporting.

Benefits

  • Promote a positive work environment focused on diversity and collaboration.
  • Opportunity for professional development and mentorship.
  • Engagement with industry knowledge and best practices.
  • Participation in a team-oriented culture that values service and innovation.
Full Job Description
Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
TD Securities

Pay Details:
$81,600 - $115,200 CAD

Job Description:

Role Description

The Associate, CDD is a key member of the Global Operations & Business Services division, responsible for supporting the U.S. Client Due Diligence (CDD) function through process execution, stakeholder coordination, reporting, issue resolution, and operational support. This role will work closely with the U.S. CDD Group Manager and CDD Senior Manager to support departmental deliverables, drive process improvements, and contribute to initiatives that enhance the operating model, service quality, and business-as-usual execution. The successful candidate will apply strong analytical, organizational, and communication skills to support effective decision-making, timely escalation of issues, and consistent execution of policies, processes, and procedures.

If you are someone who is highly analytical, enjoys solving complex problems, developing process improvements, and collaborating with partners across multiple functions, we would love to hear from you.
  • Supporting the US CDD Group Manager and Senior Manager in the execution of CDD client onboarding and department deliverables.
  • Enhance management decision-making on policies and processes based on direction and insights generated from regulatory changes through updates to enterprise policies and standards, helping advance the operating model, business-as-usual activities, and service quality.
  • Actively maintain understanding of internal policies and industry regulations and trends by developing and sharing knowledge of emerging issues and risks and assessing potential impacts as they relate to operating policies, standards, and procedures.
  • Lead work streams by acting as a project lead or subject matter expert for small-scale initiatives and projects in accordance with project management methodologies.
  • Act as a key relationship and coordination lead by bringing together appropriate partners, subject matter experts, customers, vendors, and internal/external stakeholders to support key initiatives, resolve complex issues within the end-to-end process, and build productive working relationships that deliver value to the broader Operations function and partner/customer groups.
  • Accountable for cross-functional interdepartmental initiatives that deliver value internally or to partner and customer groups while building and maintaining strong relationships with internal stakeholders.
  • Provide accurate and thorough analysis of key process drivers and root or systemic causes of cross-functional operational issues; interpret findings and make recommendations.
  • Facilitate the implementation of policies, processes, and initiatives to meet functional objectives.
  • Provide upward feedback and analysis by developing and executing reporting functions and/or producing consolidated or aggregated reporting, as appropriate.
  • Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
  • Contribute to the development and delivery of presentations, communications, and reporting to management or broader audiences.
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues and points of interest.
  • Provide thought leadership and industry knowledge by actively building operations and business services knowledge, thinking critically about processes and opportunities for improvement, sharing ideas, and transferring knowledge within the team and across the function.
  • Keep others informed and up to date about the status and progress of projects and all relevant or useful information related to day-to-day activities.
  • Contribute to team development of skills and capabilities through mentorship, knowledge sharing, lived experiences, and leveraging best practices.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and externally.


Role Requirements
  • Strong understanding of CDD client onboarding processes, U.S. AML/KYC regulatory requirements, and documentation standards applicable to capital markets and wholesale banking.
  • Experience supporting end-to-end CDD onboarding, including client file review, documentation follow-up, stakeholder coordination, issue resolution, and status tracking.
  • Ability to analyze onboarding information, identify gaps or inconsistencies, and recommend practical actions to support timely and accurate onboarding completion.
  • Strong proficiency with Microsoft Office applications, including Excel, PowerPoint, and tools used for reporting, tracking, and management information development.
  • Experience investigating onboarding, data quality, or documentation issues and supporting remediation or process improvement activities.
  • Ability to develop and maintain procedures, standards, governance documentation, and training materials
  • Strong understanding of risk management principles and operational controls
  • Ability to effectively analyze complex issues and recommend practical solutions
  • Experience interacting with regulatory, compliance, audit, testing, or risk management partners
  • Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously
  • Exceptional written and verbal communication skills
  • Strong stakeholder management skills with the ability to build effective working relationships across business and support functions
  • Ability to influence outcomes and drive initiatives through collaboration and partnership
  • Experience preparing executive-level presentations, committee materials, and management reporting
  • Strong attention to detail and commitment to data accuracy and quality
  • Minimum of 3-5 years of experience in CDD client onboarding, AML/KYC operations, regulatory operations, client lifecycle management, risk management, compliance, audit, data management, or a related field.
  • University degree or equivalent experience
  • Industry certifications and relevant professional designations (e.g., CAMS, CRCM) are an asset


Language Requirement (Quebec only):
Sans Objet

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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