Intuit Inc

Group Manager, Customer Intelligence

Intuit Inc • $219K — $297K *
Mountain View, CA 94040In-Person
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in customer insights, strategy, analytics, or management consulting with at least 3 years in leadership roles.
  • Experience advising senior executives on high-stakes decisions and leading them to actionable conclusions.
  • Strong structured problem-solving skills to tackle complex issues and develop actionable hypotheses.
  • Hands-on experience in leading end-to-end research, voice of customer, or analytics projects.
  • Ability to integrate diverse methods into coherent insights that drive strategic decisions.
  • Strong business acumen linking customer insights to strategy and performance.
  • Expertise in data analysis, visualizing data biases, and interpreting results effectively.
  • Proven relationship-building skills with senior stakeholders to achieve alignment.

Responsibilities

  • Champion and set the vision for the Customer Intelligence team, prioritizing impactful business outcomes.
  • Act as a trusted advisor to senior leaders, defining strategic questions and advising on decision-making processes.
  • Collaborate with Business Operations to integrate customer insights into execution and strategic planning.
  • Lead complex strategy projects from problem framing to providing clear recommendations.
  • Transform insights into actionable plans, articulating trade-offs and measurement strategies.
  • Synthesize insights across various initiatives, identifying risks and strategic opportunities.
  • Promote AI-driven methodologies within the insights processes to optimize operations and accessibility.

Benefits

  • Comprehensive benefits package, including health and wellness options.
  • Career development programs and opportunities for growth.
  • Flexible work arrangements to promote a better work-life balance.
  • Access to tools and technology that enhance your role.
  • Involvement in initiatives that drive cultural and diversity impacts within the team.
Full Job Description
Job Overview

This role will lead the Customer Intelligence team, which sits in Strategy & Business Operations Org and acts as the strategic signal layer for QuickBooks. We marry disparate insights and data sources - primary research, voice of customer, behavioral and profiling data, industry intelligence - into customer-driven stories that shape where QuickBooks invests. As Group Manager, you'll lead the team to be insights thought partners to VP leaders across our highest-priority bets in the Global Business Solutions Group (GBSG), especially our Small Business Group (SBG). You'll guide the end-to-end learning and measurement plans that fuel our strategy and synthesize the collective insights signal into what performance is telling us and where the biggest opportunities sit. You'll partner closely with Business Operations to embed that signal into initiative operating rhythms so that prioritization and course-correction are grounded in holistic customer truth.

In this role, you'll personally lead high-visibility strategy projects and oversee many others - framing problems, pressure-testing analysis, and shaping the narrative with leaders across Product, Marketing, Sales, Finance, and Customer Success. We're looking for a strategist with strong insights craft who can coach a team to be hypothesis-driven, structured, opinionated, and relentlessly focused on the decision at hand. If you've ever been frustrated that great customer insight didn't change anything, this is the role where changing something is the job. We're expecting you to not only understand and unpack the insights, but also be a critical partner to the business and have a real recommendation on how we action.

Responsibilities
What you'll do here:

  • Champion the team's charter and reputation - set the vision and prioritize the team's roadmap against the highest-impact business outcomes; ensure the team has air time in the right forums
  • Serve as a trusted advisor to VP/Director+ leaders - define the questions their strategy must answer to be developed and executed, build learning and measurement plans, and advise directly on high-stakes decisions; maintain a pulse on the current state of the strategy and proactively flag where additional learning or refinement is needed
  • Partner with Business Operations to connect insight to execution - embed customer signal into operating rhythms and planning cycles, turning strategy into delivery
  • Lead complex, ambiguous strategy projects - frame the problem, develop the hypotheses, design a multi-method approach, run the analysis, and deliver a recommendation with a clear point of view
  • Mobilize insights - go beyond 'here's what we learned' to frame option sets, articulate tradeoffs, recommend an execution path, and define how we'll measure whether it worked
  • Synthesize across the portfolio - connect signals across initiatives to surface risk, strategic health, and opportunity that no single initiative owner can see on their own
  • Build AI-native ways of working - make our insights system AI-first across how we capture, analyze, and deliver insights, and champion tooling that democratizes access to customer truth across the business
  • Govern our customer listening strategy - ensure we capture targeted, insightful feedback at the moments that matter most, with guardrails that keep customer burden light and results statistically sound
  • Coach and grow the team - develop insights professionals into strategic advisors; raise the bar on structured problem solving, executive communication, and business judgment; attract and retain exceptional, diverse talent


Qualifications
Qualifications:

  • 10+ years of experience in customer insights, strategy, analytics, management consulting, or a related field, including 3+ years leading and developing teams
  • Experience advising senior executives on complex, high-stakes decisions; you can lead with the answer, structure a clear and concise narrative, and get a VP to a decision in one conversation
  • Structured problem solver who can break down ambiguous, complex problems into addressable components, develop hypotheses that guide the work rather than waiting for data to speak, and know when to kill your own hypothesis; you can turn a broad need into a scoped plan with a clear approach, timeline, and owners
  • Hands-on insights craft: you've personally designed and led research, VOC, or analytics projects end to end, and you can still do the work yourself; you're credible with practitioners because you are one
  • Multi-method by instinct - you choose the approach that fits the decision (survey, qualitative, behavioral analysis, industry intelligence, or some combination) rather than defaulting to the method you know best, and you can fuse structured and unstructured sources into a single coherent story
  • Strong business judgment - you connect customer signal to strategy, financial performance, and execution, and you can tell which findings actually change a decision
  • Comfortable with data - you can interrogate a dataset, spot when a signal is biased, incomplete, or misleading, and explain what that means for the conclusion
  • Influence without authority - you build trusted relationships with senior stakeholders across Product, Design, Marketing, Analytics, Data Science, Business Operations, and Customer Success, and you can drive alignment across divergent opinions
  • Talent steward - you coach and develop others, deliver direct and timely feedback, and build a team culture people want to be part of
  • AI-forward - you actively use AI to accelerate and expand what's possible in insights work, and you push your team to do the same
  • Bonus:
    • Experience at a top-tier management consulting firm, or in a corporate strategy or business operations function
    • FinTech, SaaS, or small business software background, or first-hand experience working with small businesses or accountants


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
Mountain View $219,500 - $297,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

SEARCH INTUIT JOBS

READ CAREERS BLOG

At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Intuit Inc

More Finance & Insurance Jobs

Find similar Group Manager, Customer Intelligence jobs:

NationwideMountain View, CA