Jones Lang LaSalle Incorporated

Group Account Director

Jones Lang LaSalle Incorporated$200K — $220K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of Facility Management and/or Healthcare Real Estate executive leadership experience.
  • Extensive experience managing multiple client relationships across various contract structures in healthcare environments.
  • Demonstrated track record in managing complex portfolio budgets and achieving revenue growth.
  • Experience in introducing new product offerings that foster portfolio expansion in healthcare.
  • Strong risk management capabilities focusing on operational, financial, regulatory, and life-safety risks.
  • Ability to communicate effectively at executive levels across diverse stakeholder types.
  • Proven people-leadership experience managing senior facility directors across multiple accounts.

Responsibilities

  • Create and execute comprehensive account plans for each client to drive results.
  • Develop a deep understanding of client healthcare strategies to become a trusted partner.
  • Navigate varied contract models for optimized performance across client accounts.
  • Negotiate and finalize contract terms and scope with clients, utilizing internal resources.
  • Lead organic growth by partnering with solutions development teams to meet evolving client needs.
  • Manage and coach senior facility directors, ensuring alignment with portfolio strategy.
  • Conduct regular business reviews with client executives to maintain strategic alignment.

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
Group Account Executive - Healthcare Vertical

The Group Account Executive develops and implements comprehensive portfolio strategies across multiple healthcare client accounts. This executive leader anticipates client needs, delivers exceptional performance against key indicators, and builds financial plans that exceed revenue and profitability targets.

The role requires creating high-performing teams that deliver operational excellence, maintaining internal stakeholder alignment, tracking portfolio-wide performance metrics, identifying expansion opportunities, and proactively mitigating risks-all while navigating diverse contract models and the complex regulatory requirements unique to healthcare environments, while retaining ultimate accountability for account health across the portfolio, even where execution is delegated to on-site facility leadership.

Primary Responsibilities

Exceeding Client Expectations Across the Portfolio
  • Create and execute comprehensive account plans for each client, aligning objectives across different contract structures and driving consistent results
  • Develop deep understanding of each client's healthcare real estate strategy and clinical infrastructure roadmap to position JLL as a strategic partner
  • Navigate and optimize performance across varied contract models including integrated facility management, technical services, project-based engagements, and hybrid arrangements
  • Negotiate and execute contract terms, scope changes, and renewals directly with clients, leveraging internal legal and commercial resources as needed
  • Lead organic growth within assigned accounts, partnering with solutions development teams to expand JLL's scope in response to evolving healthcare facility management needs


Client & Site Leadership
  • Serve as the primary point of contact and accountable owner for account health across 2-3 assigned client accounts, with direct management responsibility for the senior facility directors executing at each site
  • Directly manage, coach, and develop senior facility directors at each account-setting priorities, translating portfolio strategy into clear, actionable direction, and holding them accountable for on-site execution
  • Tailor communication style, cadence, and content to each client's organizational culture-e.g., ROI/efficiency framing for private-equity-owned clients, consensus/governance framing for academic institutions, clinical-outcomes framing for health systems
  • Conduct regular business reviews with client executives, distinct from internal reporting, to reinforce strategic alignment and surface emerging needs
  • Own staffing, scheduling, and cross-training decisions for facility director talent across the portfolio, including input into recruiting and hiring, and partner with HR on regular talent reviews and succession planning for critical site leadership roles


Portfolio Performance Management
  • Establish standardized KPIs and benchmarks while accounting for client-specific requirements, Joint Commission standards, and healthcare-specific performance drivers
  • Generate regular performance reports and executive dashboards synthesizing facility operations, cost efficiency, service quality, infection control compliance, and strategic initiatives
  • Compare performance across contract models to identify best practices and inform future commercial structuring


Product and Service Expansion
  • Lead cross-functional teams to pilot, implement, and scale new offerings while ensuring operational readiness within highly regulated settings
  • Identify cross-selling and upselling opportunities within assigned accounts, leveraging success stories from one account to drive organic growth in others
  • Adapt service offerings to fit various contract structures across acute care, ambulatory, and specialty healthcare environments


Internal Stakeholder Management
  • Maintain alignment with JLL Work Dynamics leadership and corporate functions to ensure portfolio strategy supports organizational goals and healthcare sector growth priorities
  • Coordinate with JLL's engineering, project management, sustainability, technology, finance, and legal teams to deliver integrated solutions
  • Foster collaboration across business units to leverage JLL's full capabilities-including clinical environment expertise and healthcare compliance resources


Risk Identification and Mitigation
  • Proactively identify operational, financial, compliance, and reputational risks-including Joint Commission/DNV accreditation risk, infection control breaches, life-safety code compliance, and HIPAA-adjacent facility obligations-and implement mitigation strategies
  • Monitor contract compliance across diverse engagement models, ensuring adherence to terms, SLAs, and performance obligations
  • Implement quality assurance programs-including environment of care rounds, preventive maintenance tracking, and regulatory mock surveys-to maintain consistent delivery


Achieving Financial Results
  • Present comprehensive annual account plans including strategic objectives, client satisfaction results, value-add activities, expansion targets, and financial projections
  • Generate additional revenue through service expansion, scope enhancement, and organic growth opportunities, including capital project management, energy programs, and compliance-driven service upgrades
  • Drive margin improvement through operational efficiencies, standardization, strategic resource deployment, and optimal contract structuring
  • Own revenue growth targets for the assigned portfolio, translating account-level performance trends into concrete expansion actions and increased spend per account


Requirements
  • 10+ years of Facility Management and/or Healthcare Real Estate executive leadership experience with demonstrated multi-client account management; direct healthcare or life sciences facilities experience strongly preferred
  • Extensive experience managing multiple client relationships simultaneously across different contract structures (IFM agreements, technical services, project delivery, managed services, hybrid models) within healthcare or similarly regulated environments
  • Demonstrated management of complex portfolio budgets with proven financial stewardship and revenue growth achievement
  • Experience identifying and implementing new product offerings that drive portfolio expansion, with familiarity in healthcare-specific service lines (sterile environment maintenance, medical gas systems, energy resilience)
  • Ability to manage internal stakeholder relationships across matrixed organizations in complex, mission-driven healthcare environments
  • Proven risk management capabilities including identification and mitigation of operational, financial, regulatory, and life-safety risks across multi-client healthcare operations
  • Demonstrated executive-level communication skills with proven ability to tailor messaging and style across diverse stakeholder types (investor-owned, academic, nonprofit health system), including delivering persuasive presentations on complex operational and financial topics to senior client and internal executives
  • Proven people-leadership experience directly managing senior facility directors across multiple accounts, including performance management, coaching, and development of site-level leaders
  • CFM (Certified Facility Manager) or FMA certification preferred
  • Ability to travel regularly across a multi-state, multi-account portfolio


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

200,000.00 - 220,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Chicago, IL, Dallas, TX, Houston, TX, Sacramento, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ

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