Date Posted: 06/17/2026
Req ID: 48635
Faculty/Division: Faculty of Information
Department: Faculty of Information
Campus: St. George (Downtown Toronto)
Position Number:
Existing Vacancy: Yes

Description:

Your opportunity:

The Graduate Program Coordinator is part of the Academic Programs team and responsible for supporting the day-to-day academic operations of the Master of Information (MI) and Master of Museum Studies (MMSt) Programs. The team supports the academic administration of the Faculty of Information.

Under the general direction of the Assistant Dean, Academic Programs and Governance, the incumbent supports the MI and MMSt Program Directors and the Associate Dean, Teaching and Learningin delivering these programs. The role helps maintain academic program delivery and quality assurance through interpreting policies and developing appropriate procedures, coordinating program activities, and providing guidance.

Your responsibilities will include:

• Coordinating the preparation and distribution of program and/or course material
• Keeping well-informed on changes to policies, procedures, and applicable legislated requirements
• Analyzing service delivery and/or internal processes and recommending improvements
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Serving as a resource to others by providing (non-supervisory) job-related guidance
• Coordinating accreditation and/or program audit processes
• Keeping well-informed on faculty requirements, the University structure, academic policies and procedures, and specific learning requirements within courses and programs
• Coordinating tasks for projects and other strategic initiatives with stakeholders

Essential Qualifications:

• Bachelor's degree or acceptable combination of equivalent education and experience
• Minimum four (4) years of recent experience in providing academic program administration in a post-secondary environment, preferably in a professional Masters program
• Experience working directly with Programs Directorsto provide program information, including admissions, registration, course enrollment, degree requirements, and theses final oral exams
• Solid knowledge on academic polices and procedures including: general admission process, program/degree requirements, application process, petitions, and role of registrarial office
• Experience advising faculty members on appropriate academic guidelines and procedures, and maintaining workflows
• Demonstrated experience recommending process and workflow improvements
• Experience interpreting policies and drafting procedures and handbooks (e.g., for instructors, for final exams, for TAs, etc.)
• Experience coordinating skills development programming for professional-stream students
• Experience liaising with industry as it relates to student program requirements
• Demonstrated experience developing new procedures and processes and seeing them through from conception to implementation
• Demonstrated organizational and timemanagement skills including the ability to work independently and effectively manage multiple competing priorities and deadlines
• Proficient in ROSI, ROSI Express, Quercus, eMarks, CIS, CM, or similar student systems to enter data, retrieve information, and generate reports
• Advanced computer skills, including significant experience with Microsoft Office suite (Word, Excel, Outlook, etc.) and SharePoint
• Excellent interpersonal skills and demonstrated ability to effectively interact with various stakeholders including students, faculty members, staff, and external partners
• Strong attention to detail
• Demonstrated ability to develop and maintain web-based information and application
• Superior planning and projectmanagement skills
• Ability to manage a high volume of competing priorities and deadlines
• Excellent problem-solving and analytical skills
• Excellent written and verbal communication skills

To be successful in this role you will be:

• Accountable
• Communicator
• Diligent
• Multi-tasker
• Procedural

Closing Date: 06/26/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.