Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities. Responsibilities: • Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX. • Craft clean, efficient, and maintainable code adhering to industry best practices and standards. • Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. • Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. • Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs. • Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions. • Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement. • Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development. Qualifications • 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework. • Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI. • Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities. • Solid understanding of Google as a Software-as-a-Service platform. • Proven troubleshooting and analytical skills in complex, distributed environments. • Familiarity with SQL and experience working with relational databases. • Experience integrating web services into applications. • Proficient in Agile and Scrum development methodologies. • Bachelor's degree in a technology-related field or equivalent experience. Nice to have: • Experience with programming languages such as JavaScript, Python, or Node.js. • Familiarity with automated testing practices. We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Additional Information