The Role

We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.

Day-to-Day

• Understand CodeSignal's mission, values, and current goals to reach meaningful new support milestones quarter after quarter
• Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
• Have a clear understanding of the needs and workflows of users
• Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
• Delight users through effective and efficient communication and resolution of issues
• Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
• Maintain communication with users and internal stakeholders to ensure an excellent user experience

Basic Qualifications

• 2+ years experience in a support role (preferably with B2B or SaaS)
• Strong written and verbal communication skills in English
• Proficiency in at least one programming language
• Ability to remain focused and flexible despite competing priorities
• Organizational, research, and time-management skills
• Strong troubleshooting and problem-solving skills
• A collaborative, helpful, and empathetic team player
• A quick and agile learner that can adjust strategies quickly
• Able to effectively identify severe issues and escalate them properly
• Excited about joining a fast-paced startup and working harder than they have ever worked before.

Globally distributed, fully remote team

Competitive salary, equity, and bonus comp packages

Medical, dental, and vision coverage

401k matching (US) or pension fund contributions (Global)

Unlimited time off policy

Learning & Development benefits

Physical & Mental Health benefits

Equipment & home office setup stipend

Team activities and get-togethers to connect with your fellow Signalites

A challenging and fulfilling opportunity to join a fast-growing AI company

Compensation

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of $70,000 to $95,000. This range encompasses all seniority levels eligible for this position.

Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate's level of experience, growth trajectory, and local labor market.