Job Description

Job Description Summary:

The Global Service Engineer has the primary responsibility to support global service escalations. Works with the Global Field Service Organizations and support functions such as R&D, Manufacturing Engineering, Quality, Sustaining Engineering, and others to restore the operation of our customer's instruments in the shortest time possible. Prepares all service documentation including items such as service manuals, technical bulletins, field change notifications, theory of operation, troubleshooting guides, upgrade instructions, and parts lists. Identifies procedures and creates tools to facilitate effective troubleshooting and repair of products by field engineers. Monitors service and reliability data from the field as well as management reports and repair center feedback. Develops programs utilizing feedback and technical knowledge which effectively utilize department resources and reduces customer downtime. Creates and delivers product training programs to field service engineers, affiliates, and regional product support associates. Train domestic and affiliate field operatives with assistance from other departments as required. Supports the development of new products. Assists in the development of product specifications to ensure reasonable reliability and serviceability. Recommends product service strategies based on the evaluation of technical and business issues. Follows design development to gain product information, evaluate product designs, recommend improvements, and develop projections on reliability and frequency of maintenance. Installs and services new products during product trials. Prepares and reviews technical service information. Supports regional support engineers via telephone or on-site to resolve non-routine technical problems. Attends reliability meetings and ECN reviews to provide service-based input into product change decisions. Serves as liaison between customer service and research, engineering, manufacturing, and quality assurance regarding the definition and resolution of product problems. Identifies trends and problems in the field and makes recommendations to assist resolution. Promotes a safe work environment. Participates in Environmental Health and Safety programs. Addresses corrective actions whenever a hazard is identified. Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements. Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management. Telecommuting permitted on a hybrid schedule as determined by the employer.

Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering (any), Technology, or a related field of study and four (4) years of experience in the job offered or related occupation in which the required experience was gained. Must have demonstrated experience with: Supporting flow cytometry equipment; resolving moderately complex technical issues; technical product support, field service, or similar technical role; Medical Device Product Technical Support; and Technical Training of Service Engineers.

Salary offered for the position is: $144,955.00 - $153,000.00/year.

Primary Work Location:

155 N McCarthy Blvd, Milpitas, CA 95035. Telecommuting permitted on a hybrid schedule as determined by the employer.

Additional Locations:

N/A

Work Shift:

Not Specified

To apply, submit a resume to https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_USA OR submit a resume to https://www.caljobs.ca.gov/vosnet/Default.aspx OR mail resume to Augusta Life Sciences US OpCo I LLC, Attn: BDHR - DT, 3750 Torrey View Ct, San Diego, CA 92130. Must reference Job Title & Job Code: R-553951 EOE.

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Required Skills

Optional Skills

Primary Work Location
USA CA - Milpitas 155

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information
$95,600.00 - $153,000.00