As our Global Product Manager, you will manage the Service and Sensor product portfolios roadmap, including documentation, support materials, promotion, and training needs. The ideal candidate will identify opportunities to deliver service to meet customer needs more efficiently, while building internal e-service competence. Additionally, you will focus on Flow, Turbidity, pH, Dissolved Oxygen, and Dissolved Ozone sensors. You will manage documentation, promotion, and maintenance of product lines, as well as work with strategic suppliers where necessary to source products and support new product implementation. Essential duties and responsibilities will include:
- Identifying opportunities to modify or enhance our service offerings to better support customers, while developing and executing plans to deliver those enhancements.
- Communicating information to facilitate service sales growth activities, including monitoring customer satisfaction and ensuring that the products, services, and information are meeting the markets needs and taking corrective action to address deficiencies.
- Working with local and global R&D teams, developing tools to deliver service documents and capabilities to service teams globally.
- Defining service training requirements and structure to ensure competence in service teams.
- Developing tools and processes to enhance service attachment at point of sale and contract extensions, to deliver better user experience.
- Providing full product lifecycle support of the Thornton sensors portfolio, including yearly sales forecasts and pricing updates, quality evaluations, strategic initiatives, and obsolescence updates.
- Preparing marketing deliverables to support sales and lead generations activities, including application notes, technical bulletins, competitive analyses, datasheets, whitepapers, training videos, and troubleshooting guides.
- Conducting product and application training for channel partners, sales reps, internal personnel, and customers.
What You Need to Succeed
- Minimum of a bachelor's degree required, however the field of study is flexible.
- At least 2-5 years of product management experience, ideally with analytical instruments in applications and service.
- Working understanding of water treatment technologies and the demands on industrial water systems is preferred.
- Ability to take ownership and present ideas in new product development, applications, and product performance issues to various teams, departments, and levels of management.
- Skilled in writing white papers, datasheets, and speaking in public to a technical audience.
- Ability to travel globally up to 30%.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
Job Reference # 21087
Preferred Location Massachusetts
Billerica
Job Type Full-time
Legal Entity THOR Bedford MOPO
900 Middlesex Turnpike Billerica, MA 01821 United States
+1 (781) 301-8600
