As a Global Investigator, you are the human judgment layer that turns AI-supported leads into actionable investigative outcomes. You review crypto-scam complaints and related artifacts at scale, validate or override proposed dispositions, and route matters to the appropriate downstream workflow.
The impact you will have here:- Hold the disposition call on every case in your queue. Your validated disposition fires the automated handoff downstream. Clearing the daily queue is the core operational rhythm of the role.
- Be the human override on AI. When the model is wrong, you catch it. Your override pattern teaches engineering where the confidence schema and auto-cluster logic need to improve.
- Flag patterns, not just cases. When the same model error shows up across multiple clusters, surface it.
What we're looking for:- 3-5 years of experience triaging financial-crime complaints or dispositioning alerts in a high-volume environment - for example, a bank or VASP financial intelligence unit, a cyber-fraud complaint or task-force program, a cryptocurrency exchange's compliance or investigations team, or a comparable mission. You have personally decided how individual cases get routed and owned the quality of those calls. You can walk us through a specific override - what the system said, what you decided instead, and why - and articulate, without a checklist, the difference between a good lead and noise worth ignoring.
- AI fluency (required) - AI tools are core to your workflow. You can show specific ways AI has changed how you triage, draft, and pivot. AI fluency is evaluated during the interview process.
- Complaint-data literacy - you know what separates a useful complaint from a noisy one in a high-volume feed, and you can read victim narratives - including screenshots, forwarded chat logs, and ragged copy-paste - without losing the thread of what actually happened.
- Crypto/blockchain literacy at a read-and-triage level - You can recognize crypto artifacts, interpret crypto-related complaints, and know when a case is ready for asset-recovery review. You do not need to be a tracing expert. We can teach on-chain tradecraft; we cannot teach investigative judgment.
- Strong written communication - your override rationale and pattern-level feedback need to be useful to engineering, the Manager, and downstream investigators.
- US Citizenship required
- NA-batch shift availability (location: anywhere in the US; one of two seats based in the Washington, D.C. / MD / VA area, hybrid)
- Ability to obtain Public Trust clearance
About the team:- Distributed, async-first via Slack and Notion, with structured syncs for alignment. Primary time-zone overlap: US Eastern / Central.
- High autonomy, high standards, low bureaucracy - work directly with engineers, analysts, legal counterparts, and customers who depend on the team's output.
Team operating rhythms:- Daily action-queue clear and async standups via Slack on active work
- Weekly team sync with the Investigations Manager
- Regular engineering feedback sessions - you bring the week's override patterns
- All output documented in Notion and TRM's investigative tools
Learn about TRM Speed in this position:- React timely to the movement of funds during an ongoing investigation.
- Support other teams on time sensitive issues that might be unforeseen.
- Continuously learn new issues in crypto.
