Position descriptionLead the day-to-day execution and continuous improvement of HR Operations programs and services across our global footprint, ensuring consistent, high-quality delivery in every region we operate in. Based in Austin, TX, this role partners closely with the Director of HR Operations to translate global strategy into reliable, well-governed execution, while managing regional nuances in compliance, process, and talent experience.
What you will do- Support the refinement, and optimization of global service offerings, using operational data from multiple geographies to identify improvement opportunities.
- Work closely with HR Operations Specialists across regions to guide priorities, share best practices, and ensure consistent, high-quality execution - modeling hands-on excellence rather than managing through formal authority.
- Build strong, credible relationships with internal partners worldwide (HR Operations Specialists, HRBPs, Recruiting, Payroll, Legal, IT) to ensure smooth, consistent execution of HR processes across regions.
- Provide detailed, well-organized analysis and reporting to enable confident, informed decision-making by HR leadership-and by you!
- Maintain strong operational governance globally by ensuring policies, processes, and procedures are documented, locally adapted where required, and consistently applied.
- Maintain working knowledge of employment compliance, regulations, and laws across multiple countries/regions, partnering with Legal and local experts, and escalating risk areas to the Director as needed.
- Identify and resolve day-to-day operational issues across geographies, escalating complex or cross-border matters to the Director of HR Operations.
- Track key global operational metrics and report performance against goals, highlighting regional trends and outliers.
- Coordinate with team members across time zones to ensure "follow-the-sun" coverage and consistent service levels for a global employee population.
Experience and qualificationsThe ideal candidate will:
- Hold a Bachelor's degree in Human Resources, Business Administration, or a related field.
- Bring significant, progressive experience in HR Operations or a related HR function in a tech company, including experience supporting multiple countries/regions.
- Possess up to date knowledge of multi-jurisdictional HR compliance, employment law, and regulatory requirements, with a demonstrated track record of identifying and mitigating compliance risk without needing to escalate routine matters.
- Have strong analytical skills with the ability to translate global operational data into clear, actionable insights.
- Demonstrate excellent communication and stakeholder management skills, with the ability to influence cross-functionally and across cultures/time zones.
- Be a true self-starter and "doer" - comfortable rolling up their sleeves, driving execution independently, and making sound judgment calls with minimal oversight.
- Be comfortable with periodic travel to connect with international team members.
- Demonstrate the ability to manage multiple competing priorities and deliver high quality work in a fun, fast-paced, evolving global environment.
In-office cultureWe're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're open to considering relocation assistance for the right person.
