Please note: To support strong partnership and team connection, this role follows a four day in office work model in either our Chicago or NYC office.

Cboe Data Vantage is seeking an individual to lead our global Client Experience function. This is a high-visibility leadership role responsible for building a best-in-class relationship management organization. You will own the post-sale client relationship across a global book of recurring revenue accounts - driving retention, expansion, and long-term client success.

This is a rare opportunity to define what great looks like for client relationship management at a global exchange and data business. The role sits at the intersection of commercial strategy, client relationships, and product intelligence in one of Cboe highest-growth businesses.

Key Responsibilities

• Team Leadership - Manage and develop a global team of Relationship Managers, establishing clear expectations, career paths, and a high-performance culture
• Retention & Renewals - Own the renewal process across the portfolio, ensuring proactive engagement well ahead of contract dates and minimizing churn
• Book of Business Oversight - Ensure every account has a named RM with structured coverage tiered by size and complexity
• Usage & Health Monitoring - Build processes to track client usage trends, flagging both underutilization risk and expansion signals across the portfolio
• Client Engagement - Set and enforce standards for client touchpoint cadence, including regular check-ins and quarterly business reviews
• Senior Escalation & Internal Navigation - Serve as a senior escalation point for complex client issues, coordinating across Cboe internal teams - including Product, Technology, Operations, Legal, and Compliance - to drive timely resolution. Act as a strategic advocate who helps clients navigate the organization, ensuring they feel prioritized
• Commercial Alignment - Partner closely with sales to pass qualified expansion leads and ensure seamless handoffs throughout the client lifecycle
• Product Intelligence - Serve as the voice of the client into product teams, systematically surfacing feedback, unmet needs, and market signals from the RM team daily interactions
• Client Experience Innovation - Continuously assess and improve the client journey across key touchpoints, from onboarding and adoption through renewal. Champion a culture of client-centricity within Data Vantage, influencing internal processes and behaviors, and evaluate tools and technologies - including CRM enhancements and client health dashboards - to scale and strengthen the team effectiveness
• Operational Excellence - Drive CRM discipline, at-risk account identification, and consistent reporting against key metrics

How We will Measure Success

• Net Revenue Retention (NRR) and gross renewal rate
• Client satisfaction scores (NPS/CSAT)
• Qualified leads sourced and passed to sales
• Client meeting and touchpoint frequency against tier-based targets
• CRM hygiene and at-risk account coverage

Qualifications

• 12+ years of experience in client success, account management, or relationship management within a B2B data, analytics, financial technology, or SaaS business
• Proven track record managing and growing a team responsible for a recurring revenue portfolio
• Deep understanding of the renewal lifecycle and commercial accountability in a subscription-based business
• Experience building or significantly scaling a client-facing organization - not just running one
• Strong executive presence and ability to engage confidently with senior client stakeholders
• Familiarity with financial markets data or exchange-related products a plus
• CRM proficiency (Salesforce preferred); data-driven approach to portfolio management

Benefits and Perks of working for Cboe Global Markets

We value the total wellbeing of our people - including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement

• Generous paid time off, including vacation, personal days, sick days and annual community service days

• Health, dental and vision benefits, including access to telemedicine and mental health services

• 2:1 401(k) match, up to 8% match immediately upon hire

• Discounted Employee Stock Purchase Plan

• Tax Savings Accounts for health, dependent and transportation

• Employee referral bonus program

• Volunteer opportunities to help you give back to your communities

Some of our associates' favorite benefits and perks include:

• Complimentary lunch, snacks and coffee in any Cboe office

• Paid Tuition assistance and education opportunities

• Generous charitable giving company match

• Paid parental leave and fertility benefits

• On-site gyms and discounts to other fitness centers

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Salary Ranges (applicable for US locations only)
At Cboe, we are committed to providing a competitive, transparent, and market-informed total rewards program. The anticipated base salary range for this role is $219,725-$323,125, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location.

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.