American Express

Global Client General Manager (Remote)

American Express$81K — $152K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of global account/client management or project management experience.
  • TMC experience is required.
  • Experience working with large market/multinational clients is necessary.
  • Proven track record in upselling products and services for enhanced revenue.
  • Demonstrated innovative problem-solving and decision-making capabilities.

Responsibilities

  • Understand and assess client’s strategic objectives and organizational culture.
  • Guide customers in transforming and optimizing their programs.
  • Deliver strategic recommendations for program structure and fulfillment.
  • Build partnerships with internal business constituents.
  • Complete strategic account plans to identify growth opportunities.
  • Lead business planning, P&L management, and pricing strategies for accounts.
  • Research market competitors to highlight Amex GBT's distinct value.

Benefits

  • Flexible benefits start on your first day, including health insurance and retirement programs.
  • Travel perks with access to deals from major providers on flights, hotels, and more.
  • Skill development opportunities through over 20,000 courses and internal job openings.
  • Commitment to inclusion with global INclusion Groups for networking and support.
  • Additional benefits offered that promote work-life balance and personal wellbeing.
Full Job Description
What You'll Do:
  • Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
  • Providing guidance to customers in the assessment of goals and strategies to transform and optimize their program.
  • Provide strategic recommendations (and act upon them) for both the structure of the client's program and the fulfillment of such change at Amex GBT.
  • Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Group Management and GMN colleagues)
  • Building a web of influence at key levels within the account
  • Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience,
  • Leading the improvement of the Amex GBT's value proposition through consultation, technology road mapping and optimizing online servicing solutions.
  • Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
  • Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.


What We're Looking For:
  • Passion and excitement for clients
  • Proven success and demonstrable positive results in a global account/client management, and or Project Management, experience.
  • TMC experience required
  • Large market /multinational client/global experience required
  • Proven success in upselling products, services and solutions increasing client revenue and profitability.
  • Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
  • Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel
  • Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
  • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
  • Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations and demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
  • Strong financial acumen required to leverage the key drivers of profitability and strong business acumen required to communicate the Amex GBT value proposition.
  • Travel Operations knowledge required and solid understanding of Business Travel Service Delivery technology/tools and processes.


Due to business needs, candidates based in Central and/or Eastern timezone highly preferred

Location
United States

The US national base salary range for this position is from
$81,900.00 - $152,100.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.
  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • And much more!


What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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