Qualifications

• 3+ years in Genesys Cloud CX or similar CCaaS platform administration.
• 13 years in application support within financial institutions.
• Experience with system configuration, vendor management, and change control processes.
• Preferred knowledge of Jack Henry technologies, especially Symitar Episys.
• Familiarity with Genesys Cloud CX administration, APIs, and integrations.
• Ability to implement IVRs and digital tools in a collaborative environment.
• Basic reporting and data analysis skills.

Responsibilities

• Administer and support Genesys Cloud CX and similar platforms.
• Manage system configuration and vendor interactions effectively.
• Implement and maintain IVRs, workforce engagement tools, and chatbots.
• Maintain compliance with security protocols and infrastructure standards.
• Create and analyze basic system reports for business units.
• Collaborate with team members to enhance system functionality.
• Build relationships with stakeholders through effective communication.

Benefits

• Opportunity to work in a collaborative environment.
• Engagement with cutting-edge cloud technologies.
• Development and career advancement potential within the organization.
• Ability to contribute to significant projects in a financial setting.
• Work in a role requiring high levels of interpersonal skills.