Genesys Call Flow Developer Lead

System One Holdings, LLC

• $100K — $130K *
Pittsburgh, PA 15237In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of Genesys call flow management experience
  • 5+ years of experience in Java and SpringBoot
  • 3+ years of experience with APIs and Microservices
  • Knowledgeable in various phases of SDLC
  • Strong problem-solving skills and adaptable thinking
  • Ability to drive growth through data and user feedback
  • Skilled in nurturing and training talent in the field
  • Excellent communication and presentation skills

Responsibilities

  • Design and implement IVR flows and contact routing using Genesys Cloud Architect
  • Develop custom integrations with internal and third-party applications via APIs
  • Create and update outbound operation campaigns and contact lists
  • Participate in Agile ceremonies to ensure continuous delivery
  • Maintain comprehensive documentation for workflows and integration patterns

Benefits

  • Opportunity for professional growth in a leading tech environment
  • Collaborative, Agile-focused team culture
  • Hands-on involvement with cutting-edge cloud technologies
  • Chance to train and mentor junior team members
  • Stable, full-time employment with a reputable company
Full Job Description
Job Title: Genesys Call Flow Developer Lead
Duration : Permanent Full Time
Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH.
Work Mode : 5 Days in office

Position Description
Seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would include configuration of data action and system integrations using Genesys Cloud APIs.

Duties and Responsibilities
o Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.
o Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.
o Create and update campaigns and contact lists to be used for outbound operations.
o Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.
o Maintain documentation for workflows, integration patterns, and deployment processes.

Required qualifications to be successful in this role
1. 7+ years of experience managing Genesys Call flow
2. 5+ years experience in Java, SpringBoot technologies.
3. 3+Experience in utilizing APIs and Microservices.
4. Experienced and possess knowledge in various phases of SDLC.
5. An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.
6. Use data, experiments, and customer feedback to drive growth in this space.
7. Ability to nurture and train talent in this space.
8. Excellent oral, written communication and presentation skills.
9. Experienced in usage of tools such as JIRA and Confluence.

Required Skills:
o Genesys Cloud Architect
o Java/REST APIs
o JSON / XML
o OAuth
o SQL
o AWS/Azure
o Tools and Technologies
o Genesys Cloud Admin UI
o Postman
o Git
o Jira / Confluence
o Microservices
o Spring Boot
o Terraform / Archy

Ref: #404-IT Pittsburgh
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at System One Holdings, LLC

More Information Technology Jobs

Find similar Genesys Call Flow Developer Lead jobs:

NationwidePittsburgh, PA