Via

General Manager

Via • $130K — $165K *
Tulare, CA 93274In-Person
Transportation
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years leading complex operations
  • Bachelor's degree required
  • Strong analytical thinker with data-driven strategy
  • Exceptional leadership and team management skills
  • Flexible and adaptable to rapid change

Responsibilities

  • Own and manage the operating strategy of Via's service
  • Develop staffing models and scheduling for 24/7 operations
  • Lead cross-functional initiatives to enhance efficiency
  • Build relationships with drivers, customers, and community stakeholders
  • Define KPIs and analyze performance trends
  • Prepare and present performance reports to stakeholders
  • Ensure compliance with regulations and policies

Benefits

  • Comprehensive benefits package including free medical plans
  • 401K matching
  • Opportunities to work in a fast-paced tech environment
  • Exposure to innovative public mobility solutions
Full Job Description
As a General Manager on Via's Operations team, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management within a fast-growing tech company.

This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

**This role requires someone to be onsite daily in our Tulare, CA location**

What You'll Do:
  • Own and manage the end-to-end operating strategy of Via's service on behalf of our partner.
  • Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.
  • Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.
  • Serve as theface of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.
  • Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.
  • Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

Who You Are:
  • Strategic leader with 5+ years of experience leading complex operations; Bachelor's degree required
  • Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • Savvy and tactful communicator: you intuitively find the right tone in every situation
  • Foster a culture deeply committed to providing a world class customer service experience
  • Strong analytical thinker who uses data to guide strategy, not just report outcomes.
  • Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
  • Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
  • Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • Problem solver; you don't accept the status quo and are always looking for creative solutions

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $130,000 - $165,000 / year
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Via

More Transportation Jobs

Find similar General Manager jobs:

NationwideTulare, CA