Via

General Manager

Via • $110K — $160K *
Columbus, OH 43230In-Person
Transportation
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 6+ years of operations management experience
  • Independent self-starter comfortable in fast-paced settings
  • Exceptional communication skills with a tactful approach
  • Strong focus on world-class customer service culture
  • Detail-oriented executor with a proactive mindset
  • Proven leadership experience in managing support teams
  • Ability to adapt quickly to changing environments

Responsibilities

  • Manage daily operations for intermodal transit service in Greater Columbus
  • Provide real-time solutions for scheduling and operational issues
  • Mentor and develop on-site dispatchers and shift managers
  • Build relationships with drivers, customers, and local stakeholders
  • Collaborate closely with senior management and external partners
  • Establish metrics and report progress against KPIs
  • Analyze operational data to enhance processes and efficiency

Benefits

  • Comprehensive benefits package including free medical plans
  • 401K matching program
Full Job Description
As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:
  • Manage the on-site daily operations of Via's service in the Greater Columbus area
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
  • Manage and mentor the on-site team of dispatchers and shift managers
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via's external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Who You Are:
  • Experienced operations manager, with at least 6+ years of experience
  • You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • You are a savvy and tactful communicator: you intuitively find the right tone in every situation
  • You desire to foster a culture deeply committed to providing a world class customer service experience
  • You are a detail-oriented executor: you're obsessively action-oriented and thrive while operating autonomously
  • You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
  • You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
  • You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
  • You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • You are a problem solver; you don't accept the status quo and are always looking for creative solutions
  • Experience working in transit a plus

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Base salary range: $110,000-$160,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.


There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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