Purpose and Objective:AMIRI is looking for a General Manager for its upcoming retail location in Valley Fair! This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following:
- Sales Responsibilities
- Retail Operations
- Personnel Management
- Detail-Oriented in-Store Operations
Working alongside and reporting to the Management team, the GM will be a strong and charismatic leader who thrives building relationships with both internal and external parties. The GM will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal GM knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!
Sales Responsibilities:- Motivate team to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
- Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
- Develop and execute strategies for generating sales to meet goal targets.
- Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary.
- Maintain awareness of local & luxury market trends and monitor local competition activity.
- Build relationships with local and VIP clients; work closely with HQ Retail to coordinate events & activations.
- Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
- Thoroughly train team in line with AMIRI's customer service best practices - from greeting customers, to closing sales, to handling challenging client issues in line with Company standards.
- In coordination with the Corporate team, complete VM directives as required in a timely manner.
- Stay up to date with local, industry, and luxury trends - addressing with internal teams.
Retail Operations:- Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
- Partner with HQ Retail to train team on loss prevention best practices.
- Complete regular Health, Safety, and Compliance audits for the HR/Facilities team.
- Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train team on common workplace injury prevention, specific to the store location.
- Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure team is aware of the expectations for cleanliness, health, and safety.
Personnel Management:- Motivate, guide, encourage, and support all store team members.
- Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.
- Lead the recruitment process in coordination with HR - from sourcing throughout new hire onboarding.
- Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff.
- Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.
- Regularly update the team on business performance, Company initiatives, and other relevant updates.
- Train team members on all required/essential duties of each position.
- Create and publish schedules in line with local guidelines and regulations.
Desired Experience & Talent:- 3-5 years of progressively responsible luxury retail management, directly supervising a non-exempt employee population.
- Strong familiarity with the AMIRI brand, aesthetic, and narrative.
- Experience working locally.
- Strong familiarity with local and federal labor laws.
- Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.
- Additional language skills a plus.
$120,000 - $130,000 a year
- Bonus eligible
- Full package health benefits
- 401(k) + Employer match
- Paid vacation
