Job Type
Full-time
Description
Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.
Key Responsibilities- Operational Leadership: Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.
- Financial Oversight: Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
- Team Management: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.
- Guest Services: Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.
- Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.
- Membership & Community Engagement: Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events. Own the performance of the property's membership base, including member experience, engagement, retention, and growth, as a critical driver of overall business success.
- Event Oversight: Oversee the planning and execution of engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.
- Facility Maintenance: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.
- Key Performance Indicators (KPIs): Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.
What We're Looking For- Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).
- Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&B experience a plus.
- Strong financial acumen, including budget management, forecasting, labor planning, and cost control.
- Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.
- Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.
- Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.
- Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.
- Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.
- Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.
- Flexible schedule availability, including evenings, weekends, and holidays based on business needs.
- Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.
- Bachelor's degree preferred; equivalent work experience considered.
Physical Requirements- Ability to stand and work on feet for extended periods.
- Ability to lift and carry up to 40 lbs.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
What We Can Offer YouWhen you join Gravity Haus, you're not just taking a job - you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.
Salary Description
$85,000-$95,000/annually plus bonus
