We are seeking an experienced, results-driven General Manager to lead and oversee branch operations in Raleigh, North Carolina. This is a key leadership role within a fast-paced pool construction, renovation, and specialty-trade environment, responsible for driving operational excellence, financial performance, team development, and exceptional customer satisfaction.

The ideal candidate is a hands-on, results-driven leader with experience managing complex operations and diverse teams, preferably within aquatics, construction, field services, facilities, commercial services, or another operationally intensive business. This individual should be comfortable managing a P&L, leading teams, building strong customer relationships, and identifying opportunities to improve profitability. As General Manager, you will provide strategic and hands-on leadership across all areas of the branch, and will be responsible for optimizing branch performance, developing and retaining a high-performing workforce, and ensuring compliance with applicable safety, transportation, and regulatory requirements.

Key Responsibilities

Branch Operations Management

• Oversee daily operations across all construction and renovation projects, ensuring adherence to schedules, budgets, and quality standards.
• Manage project workflows, including planning, estimating, bidding, job costing, and resource allocation.
• Monitor branch P&L, budgets, and key financial metrics; provide insights for improvement.
• Ensure operational compliance with OSHA standards, local building codes, and company policies.
• Oversee warehouse operations, material procurement, inventory management, and fleet/equipment maintenance.

Project & Client Management

• Build and maintain strong client and subcontractor relationships to facilitate repeat business and referrals.
• Monitor project execution, ensuring timelines, budgets, and quality expectations are met.
• Handle customer inquiries, complaints, and warranty issues with professionalism.
• Collaborate with sales and account management teams on new opportunities and growth initiatives.

People Leadership

• Supervise, coach, and support branch staff, including project managers, crews, warehouse, and administrative personnel.
• Lead recruiting, hiring, onboarding, and workforce planning initiatives.
• Promote a culture of safety, accountability, teamwork, and professional development.
• Conduct performance evaluations, corrective actions, and ongoing staff support.

Safety & Compliance

• Implement and enforce OSHA and company safety policies across all projects and sites.
• Ensure proper documentation for audits, inspections, and compliance reporting.
• Oversee fleet, tools, and equipment for safe operation and regulatory compliance.
• Supervise and support CDL drivers assigned to the branch, ensuring compliance with DOT, FMCSA, and Company transportation and safety requirements.
• Oversee fleet safety practices, including vehicle inspections, maintenance schedules, and accident reporting procedures.
• Participate in or lead investigations and corrective actions related to vehicle incidents involving branch personnel.

Special Projects

• Lead or participate in branch- or company-level initiatives as assigned.

Skills & Qualifications

• 5+ years of experience in operations management, preferably in construction, renovation, or specialty trades
• Proven leadership and team management experience.
• Strong financial acumen, including budgeting, P&L management, and forecasting.
• Knowledge of construction processes, project management, and building codes.
• Familiarity with OSHA regulations, safety protocols, and compliance requirements.
• Proficiency with project management and operational software (e.g., Procore, Buildertrend, ERP systems).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple projects simultaneously and work under tight deadlines.
• Maintain a valid driver's license and be eligible to operate a company-owned or personal vehicle for business purposes.
• Travel regularly to job sites, branch locations, vendor facilities, and client meetings as required by business needs.
• Maintain an acceptable motor vehicle record in accordance with Company standards.
• Continue to strive for EXCELLENCE in all you do!

Location & Schedule Requirements

• Full-time position based out of our company office located in Raleigh, NC
• Occasional overtime, or extended hours, including weekends, may be required based on project demands.
• Frequent visits to job sites may be required.

Physical Requirements

• Frequent walking, standing, and exposure to outdoor construction conditions.
• Occasional lifting of materials, tools, or equipment up to 25-50 pounds.
• Use of standard office equipment such as computers, phones, and printers.

Benefits

By joining The Amenity Collective, you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:

• Growth & development opportunities
• Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
• Comprehensive health benefits package including access to medical, vision and dental coverage
• Employee Assistance Program
• Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
• 401(k) benefits with a company match and access to financial wellness educational materials & resources

Additional Information

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.