A Brief OverviewThe
General Manager is responsible for the overall management and operation of the facility, including staffing, finance, marketing, production, maintenance, and related functions, while ensuring compliance with all federal and local safety regulations. This role provides organizational leadership and serves as a liaison between corporate staff, vendors, and venue partners.
Job Summary- Direct and oversee all facility operations, including planning, organizing, and managing staff and daily activities. Manage day-to-day operations, including coordination of programs, events, and schedules; conduct post-event operational and financial reviews.
- Evaluate and enhance policies and procedures to improve operational efficiency, safety, and overall performance.
- Oversee staff management functions, including recruitment, hiring, training, supervision, performance evaluation, and succession planning. Define organizational structure and staffing requirements; maintain clear job descriptions and performance standards.
- Lead cross-functional meetings related to operations, financial performance, and staff training.
- Establish and manage relationships with vendors, contractors, sponsors, and strategic partners; negotiate contracts and monitor performance.
- Establish and manage the annual operating calendar, including initial programming strategy, hours of operation, and attendance and revenue projections for venue launch and ongoing operations.
- Develop, implement, and monitor operating budgets; oversee cost control and financial performance for operations and events.
- Identify and pursue partnership opportunities to enhance revenue, operations, and community presence. Develop and execute community engagement strategies; represent the organization at public events and build relationships with local stakeholders.
- Design and implement cross-departmental training and professional development programs, including pre-opening onboarding and operational readiness initiatives.
- Prepare and maintain all required reports, records, and permits in compliance with city and management requirements.
- Ensure compliance with all applicable local, state, and federal regulations, including OSHA; maintain and implement the Emergency Action Plan (EAP).
- Resolve escalated customer service issues, ensuring timely investigation and resolution.
- Lead pre-opening and transition from construction to operations, partnering with development, construction, and ownership teams to finalize punch list items and implement operational protocols, staffing, vendor contracts, and budgets.
Required Qualifications- BA/BS Degree (4-year) In a related field
- 10+ years Of related work experience
- Experience and knowledge in overseeing physical venue
- Experience with management, leadership and conflict resolution
- Must have management experience and exceptional leadership abilities
- Must have proven track record of developing and managing budgets
- Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
- Self-motivated with the ability to work in a fast paced environment
- Excellent written, listening and verbal communication skills
- Must be creative, detail-oriented person with an outgoing personality
- Knowledge of music industry preferred
Payscale: $91,000.00 - $160,000.00Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
