- Position: General Manager
- Property: Sheraton Suites Philadelphia Airport
- Address: 4101 Island Avenue, Philadelphia, PA 19153
- Work Type: On-Site
- Travel: Up to 15% travel for brand meetings, leadership development, community engagement, and market-related activities
- Job Type: Managerial, Full-Time, Permanent
- Salary: $150,000 - $170,000 USD
- Bonus Opportunities: Up to 50% quarterly, based on quarterly earned wages
- Leadership & Team Structure: This position reports to the Vice President of Operations.
- Direct Reports: Members of the Executive Committee and department heads responsible for Rooms, Sales, Food & Beverage, Engineering, and other operational areas as applicable.
- Brand: Sheraton Hotels & Resorts (Marriott International)
- Property Type: Full-Service, All-Suite Hotel featuring 250 guest suites, restaurant and lounge, fitness center, airport shuttle service, and approximately 7,000-10,000 square feet of meeting and event space across 12 meeting rooms.
- Property Overview: Full-service Marriott-branded airport hotel located approximately one mile from Philadelphia International Airport
Position Summary: The General Manager is responsible for the overall leadership, financial performance, guest satisfaction, and daily operations of the 250-suite Sheraton Suites Philadelphia Airport. This role oversees all hotel departments, drives revenue and profitability, ensures Marriott brand compliance, and leads a high-performing team focused on operational excellence, guest satisfaction, and associate engagement. The General Manager is expected to meet all company standards and lead the
5 Key Drivers identified by the management company while maximizing performance across guestrooms, food and beverage operations, and meeting and event space.
Five (5) Key Drivers: Lead the property's Five Drivers of success, ensuring alignment and excellence across & translate these drivers into measurable outcomes and daily operational focus.
- Associate Engagement
- Guest and Resident Experience
- Revenue Growth & Commercial Performance
- Cost Discipline & Operational Efficiency
- Asset Value & Long-Term Sustainability
Core Responsibilities:- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction in each interaction.
- Coordinate special programs, functions and incentives to improve guest service.
- Work in a cooperative and friendly manner with fellow associates.
- Effectively lead the Executive Committee to reach the goals of the property.
- Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
- Ensure the property is compliant in all departments, growing the business year over year.
- Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
- Coach and develop leaders to exceed performance expectations.
Knowledge, Skills, and Competencies:- Bachelor's degree in Hotel Management or related business field preferred
- Minimum 3 years' experience in Rooms and/or Food & Beverage functions
- Strong business communication skills verbal and written
- Strong presentation skills and ability to lead team at leadership and hourly level
- Knowledge of federal, state and local employment laws and regulations
- High work ethic and self-initiative
- Strong computer skills in Microsoft Suite
- Some travel may be required
- Regular attendance according to established guidelines
- Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- Professional image as perceived by subordinates, peers, superiors, guests and community
- Must possess basic computational ability
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Maintain calm and professional demeanor in sometimes high pressure situations
- Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- Ability to participate in and lead departmental and/or hotel team meetings
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Physical Requirements:- Sit, stand and walk for varying lengths of time
- Lift approximately fifteen (15) pounds
- Good communication skills, both written and verbal
- Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone phone, filing cabinets, photocopiers and other office equipment as needed
Physical Requirements (In-Office Role)- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
Compensation & Benefits- Base Salary: $150,000 - $170,000 annually (commensurate with experience, qualifications, and market alignment)
- Bonus: GM Quarterly incentive plan tied to performance metrics - up to 50% of quarterly earn salary
- Health Benefits: Medical, dental, and vision insurance
- Retirement: 401(k) with company match
- Time Off: Paid vacation, holidays, and personal days
- Perks: Discounted hotel stays across the portfolio
- Growth: Career development and advancement opportunities
- Culture: People-first environment focused on excellence and innovation
