DESCRIPTIONGENERAL MANAGERPOSITION PROFILEWe're looking for a friendly, fastidious, and dedicated General Manager at Palihotel Seattle. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, Food & Beverage and overnight teams at both properties ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys training and managing a nimble team.
THE TASK AT HAND: Directing Team Members:- Ensure the hotel operates in alignment with Palisociety's approach to community-driven, design-forward, service-oriented hospitality.
- Hire, train, supervise, coach, and develop all team members to ensure performance consistency, strong follow-through, and ownership at all levels.
- Lead performance management processes, including regular feedback, coaching, and formal evaluations.
- Establish clear expectations and hold leaders accountable for execution of all operational standards and deadlines.
- Maintain a positive, professional work environment while ensuring compliance with all employment laws and company policies.
- Ensure consistent communication across all departments through structured meetings (daily briefings, weekly department meetings, monthly leadership meetings).
- Oversee onboarding and training to ensure alignment with Palisociety standards, systems, and service expectations.
- Maintain strict adherence to all operational manuals, SOPs, and company standards; identify gaps and drive continuous improvement.
- Ensure all team members meet grooming, uniform, and presentation standards.
- Support hands-on with front desk duties as needed.
- Lead property Safety Committee and ensure full compliance with all safety, OSHA, and local regulatory requirements.
- Respond appropriately to emergencies and ensure preparedness across all departments.
- Partner closely with the Regional Director of Operations on staffing, culture, performance, and disciplinary matters.
- Conduct regular property walks and audits to ensure consistent execution across all departments.
Managing Guest Experience:- Drive a culture of hospitality that is both highly personalized and operationally consistent.
- Continuously monitor and improve guest satisfaction metrics, with a focus on achieving and maintaining a 4.0+ rating across key platforms.
- Ensure all guest reviews and feedback are responded to in a timely, professional, and brand-aligned manner.
- Actively engage with guests on property to gather feedback and identify opportunities for improvement.
- Lead guest recovery efforts and coach team members on service excellence and problem resolution.
- Identify trends in guest feedback and implement operational changes to improve the overall experience.
Property Maintenance & Housekeeping- Maintain the property to the highest cleanliness, maintenance, and design standards through daily inspections and ongoing oversight.
- Conduct routine walkthroughs and structured weekly inspections with Housekeeping, Engineering and F&B teams.
- Ensure all spaces align with Palisociety styling standards and Eye for Detail expectations.
- Oversee preventative maintenance programs and ensure all work is tracked and completed in a timely manner utilizing all company tools including Optii.
- Manage vendor relationships, repair projects, and capital improvements with a focus on quality and cost efficiency.
- Partner with Regional Director of Operations and Design teams on FF&E updates, repairs, and replacements.
- Ensure all housekeeping and maintenance programs are consistently executed and continuously improved.
Food & Beverage:- Oversee all aspects of the Food & Beverage operations, ensuring alignment with brand standards and guest expectations.
- Maintain a strong, visible presence in F&B outlets, particularly during peak periods.
- Partner with F&B leadership to drive revenue, control labor and cost of goods, and improve overall profitability.
- Ensure all F&B spaces meet cleanliness, maintenance, and design standards consistent with the hotel.
- Conduct daily and weekly walkthroughs of all spaces and manage all styling to the guidelines.
- Collaborate on activations, programming, and local partnerships to position the restaurant as both a guest amenity and neighborhood destination.
- Ensure all social media content is submitted weekly, meeting all deadlines.
- Regularly review performance metrics and implement strategies to improve efficiency and guest satisfaction.
Property Cost Control & Revenue Goals:- Own the financial performance of the property with a strong focus on expense control, labor management, and margin improvement.
- Actively manage departmental checkbooks on a weekly basis to ensure spending aligns with budget expectations.
- Review labor models and scheduling practices to ensure efficiency while maintaining service standards.
- Identify cost-saving opportunities and operational efficiencies across all departments.
- Ensure accurate purchasing practices, inventory controls, and proper invoice coding.
- Lead monthly cost review meetings and hold department heads accountable for financial performance.
- Ensure timely completion of inventories and proactive management of variances.
Financial Reporting and Owner Relations:- Partner with Accounting and the Regional Director of Operations to ensure timely and accurate completion of all financial reporting.
- Produce detailed and accurate monthly variance commentary with clear explanations and actionable insights.
- Maintain strong ownership relationships through transparent communication and consistent performance.
- Support the development and execution of annual budgets and forecasts.
- Proactively identify risks and opportunities and communicate them effectively to leadership.
Sales & Marketing:- Partner with Sales, Marketing, and Revenue Management teams to drive topline performance, including RevPAR, ADR, and occupancy.
- Support the execution of sales strategies and ensure the property is positioned effectively within the market.
- Identify and support initiatives that drive incremental revenue, including F&B programming and local partnerships.
- Act as a brand ambassador within the local community to build awareness and demand.
WHAT WE'RE LOOKING FOR:- Strong leadership presence with a hands-on, roll-up-your-sleeves approach.
- Highly service-oriented with a passion for hospitality and guest experience.
- Strong financial acumen with proven ability to manage budgets, control costs, and improve profitability.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to prioritize, multi-task, and execute with a high level of attention to detail.
- Clear communicator with strong interpersonal and leadership skills.
- Proficiency in Microsoft Office and hotel operating systems; experience with systems such as Craftable preferred.
- Ability to remain calm under pressure and make sound decisions in a fast-paced environment.
- Minimum of 5 years of senior property leadership experience in a hotel environment, preferably boutique or lifestyle.
- Strong Food & Beverage operational experience required.
- Flexible schedule, including evenings, weekends, and holidays as needed.
- Ability to stand, walk, and perform physical duties throughout the day, including lifting up to 40 lbs.
WHAT'S IN IT FOR YOU: - A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one!)
- Paid time off, holiday pay, and sick pay when you're under the weather.
- Career advancement in an organization committed to helping star employees thrive.
- There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
- Professional development that sets you up for success across multiple hospitality career paths.
- A collaborative work environment where your creative ideas can come to fruition.
- Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
- Hands-on training with a nimble team.
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
