The General Manager is the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation. Other responsibilities may include but are not limited to the following:
- Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.
- Holding the property leadership team accountable for strategy execution.
- Guiding professional development of the property leadership team and all team members.
- Ensuring sales engines are leveraged.
- Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
- Being active in the local community to build strong relationships with local officials, businesses, and customers.
You Are:- A highly experienced General Manager with 3+ years of hotel leadership..
- Impeccable results in a Marriott, Hyatt, IHG, Hilton, or similar brand.
- Strong financial acumen including P&L review, Budget creation, and cost controls. Ability to develop leaders into these skills.
- Strong hotel Revenue Management, digital/e-commerce and commercial strategy experience.
- Working knowledge of OPERA/Opera Cloud or comparable PMS system
- Well organized, detail-oriented, and able to work independently.
- Display initiative, perseverance, and analytical skills.
- Able to deliver exceptional guest service and employee satisfaction.
- Team player, professional, and lead with integrity
- Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
- Ability to Speak Japanese- Highly preferred
- Strong Hawai'i/Waikiki market experience ideal
- Engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a "best in class" hotel!
What we can offer you:- Salary $150k-$175k
- Bonus
- Health, vision, and dental insurance
- 401(k)
- Cell phone allowance
- Vacation and Sick Pay
- Paid Holidays
- Discount programs for shopping, travel, tickets and more.
- Access to our Talent team to help you reach your career growth goals.
Please note that this job description is not an exclusive or exhaustive list of all functions that a General Manager may be asked to perform
