About our property:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
What you will have an opportunity to do:
The
General Manager of Bars manages, directs and organizes Bar operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
ESSENTIAL FUNCTIONSOperational Management:- Oversee daily operations of the bars, ensuring seamless and efficient execution.
- Maintain high standards of food quality, service, cleanliness, and overall guest experience.
- Collaborate with the Executive Chef to develop seasonal menus, optimize kitchen operations, and maintain food cost control.
- Create cocktails that fit the theme of the outlet
- Monitor the outlets, ensuring timely and accurate order fulfillment with attention to presentation and guest preferences.
- Ensure compliance with health, safety, and food handling regulations.
- Implement and maintain standard operating procedures (SOPs) for service efficiency and consistency.
Financial & Business Management:- Develop and manage budgets, revenue goals, and cost-control measures.
- Monitor financial performance, analyze reports, and implement strategies to improve profitability.
- Oversee pricing strategies, menu engineering, and promotional events to drive sales.
- Manage labor costs, staff scheduling, and productivity.
Team Leadership & Development:- Recruit, train, and lead a team of outlet servers, bartenders, and support staff.
- Foster a positive, professional, and guest-focused work environment.
- Conduct regular staff training on service standards, upselling techniques, and guest engagement.
- Perform performance evaluations and provide ongoing coaching and mentorship.
Guest Experience & Service Excellence:- Ensure an elevated and seamless experience for guests, in the outlets
- Handle guest inquiries, feedback, and service recovery in a professional and timely manner.
- Work closely with the front office and concierge teams to accommodate VIP requests, special dietary needs, and personalized experiences.
- Monitor guest satisfaction metrics and implement strategies to enhance service quality.
- Conduct table touches with all guests going through the outlets to ensure satisfaction. Maintain constant floor presence during peak and need times.
- Assist in any other Outlet based on Operation needs and as assigned by Management
Marketing & Promotions:- Collaborate with the marketing team to create and promote events, seasonal offerings, and seasonal specials.
- Analyze market trends and guest preferences to enhance their experiences.
- Utilize guest engagement tools, loyalty programs, and social media to drive revenue.
What are we looking for?EducationBachelor's degree in hospitality management, business, or a related field (preferred).
ExperienceMinimum 5+ years in bar or hospitality management, preferably in a resort or high-volume setting.
Compensation:Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
