Location:American Airlines - PBI - AVN
Pay Rate: Salary - Salary Plan, 110,000.00 USD Annual
Work Shift:Job Description We're looking for a friendly, compassionate, leader to join our aviation services team!
Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department's goals and objectives.
Responsibilities - Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Demonstrate continuous ability to maintain and/or improve customer satisfaction
- Lead and manage team member recruiting, training, development, and assignments
- Perform daily inspections and assessments and coach and counsel team members
- Collaborate with department, facility, and company leadership to achieve goals
- Execute, maintain, and monitor quality control systems and budgets
- Deliver excellent service and provide service recovery when service hiccups occur
- Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration
- Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer
- Prepare for and effectively manage irregular operations and emergency situations
Skills- Interpersonal Skills: Ability to interact with individuals at all levels of the organization
- Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
- Customer Service: Service-oriented mentality with a focus on exceeding expectations
- Professionalism: Maintain a positive and professional demeanor
- Decision Making: Ability to quickly make sound decisions and judgments
- Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
- Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
- Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
- Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements- 5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer
- High school diploma/GED required; bachelor's degree preferred
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Computer skills including word processing, spreadsheets, email, and ordering platforms
- Must be willing to relocate for promotion opportunities
Not Required But a Big Plus- Experience working in an airport/aviation industry
- Proficiency in languages other than English, especially Spanish
What We Offer- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
Important to Know- Veterans and candidates with military experience are encouraged to apply.
