OverviewResponsibilitiesMV Transportation is seeking a
General Manager with experience managing fixed route, paratransit, and microtransit services who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Job Responsibilities:- Effectively manage customer relations through both direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Effectively and frequently communicate with location staff and support team members.
- Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
- Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Maintain client contact routinely to meet or exceed expectations.
- Conduct periodic departmental audits.
- Daily, weekly, and monthly review of key operational metrics.
- Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
- Implement, promote, and adhere to company policies and procedures.
- Interact with the committee to effectuate positive changes to policies, procedures, and programs.
- Participate in location(s) labor and employee relations activities.
- Provide insight and information to support location(s) contract renewals.
- Create and present location(s) annual budget.
QualificationsTalent Requirements:- College degree or equivalent business management experience.
- Management experience required.
- Must have a minimum of (5) five years of comprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a transit environment with knowledge of scheduling software.
- Must have labor/union(s) negotiations/expenses expertise.
- Must have a full understanding of dispatch, scheduling, driver recruitment, and safety, DOT, and FTA compliance.
- MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multi-tasking skills.
- Additional duties/responsibilities based upon individual contract requirements.
Starting salary range: $117,000 - $138,000
