OverviewResponsibilitiesMV Transportation is seeking a
General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Job Responsibilities:- Effectively manage customer relations through both direct contact and outreach programs.
- Identify, select, train and mentor location staff.
- Effectively and frequently communicate with location staff and support team members.
- Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
- Maintain client contact routinely to meet or exceed expectations.
- Conduct periodic departmental audits.
- Daily, weekly and monthly review of key operational metrics.
- Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
- Implement, promote and adhere to company policies and procedures.
- Participate in location(s) labor and employee relations activities.
- Provide insight and information to support location(s) contract renewals.
- Create and present location(s) annual budget.
QualificationsTalent Requirements:- Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a general manager or project manager overseeing operations, safety and training, scheduling and dispatching or call center, human resources/labor relations, vehicle maintenance, vehicle inventory and rolling stock, regulatory requirements (e.g., FTA DOT ADA and drug and alcohol, DOJ Title VI. andstate DOT regulations) and other transportation related areas);
- Demonstrated ability to recruit and develop staff;
- Evidence of building solid relationships with supervisors, peers, and subordinates;
- Demonstrated ability to build and continuously motivate highly effective teams;
- Successful track record in managing budgets and/or profit and loss responsibility;
- Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management;
- Ability to obtain successful results without supervision.
Starting salary range: $125,107 - $140,000
Healthcare Benefits- PPO Medical (Spouse, dependent children)
- Medical HSA (Spouse, dependent children)
- Prescription (Spouse, dependent children)
- Dental (Spouse, dependent children)
- Vision (Spouse, dependent children)
- Telemedicine
- FSA
- HSA
- Life
- AD&D
- Group Accident
- Critical Illness
- Hospital Indemnity
- LTD
- STD
- EAP
Retirement BenefitsCompany Offered 401(k)
