The Role:As General Manager of Medcan's new Markham location, this role will have full ownership of site performance; from P&L management and operational excellence to client experience and community engagement. Markham is a hub site offering Annual Health Assessments, Membership, Restore, Refine, and Fitness programming, supported by a cross-functional team of over 20 staff. The General Manager will ensure that Medcan's brand, hospitality standards, and clinical programs are executed exceptionally while tailoring the experience to the Markham community. The GM will also serve as Medcan's ambassador in the local market, building the relationships and visibility that drive awareness and growth.
What You'll Do:Client Experience and Hospitality:
- Lead the delivery of personalized, high-touch client service across all programs and touchpoints at the Markham location. Ensure the client journey, from arrival, check-in, clinical flow and departure, is seamless, high-quality, and consistent with Medcan's brand standards while incorporating appropriate local nuance.
- Leverage client experience data (NPS, CSAT) to identify opportunities, act on feedback, and continuously raise the bar.
- Personally support client escalations as needed and provide an elevated client experience.
Team Leadership:
- Lead a cross-functional team of 20+ to ensure alignment, accountability, and consistent execution against Medcan's standards.
- Focus on performance management, process development, and training to support strong operational performance and service delivery.
- Establish team operating rhythms including daily huddles and regular meetings to ensure coordination across functions.
- Foster a culture aligned to Medcan's values with a strong emphasis on hospitality, collaboration, and results.
P&L Ownership and Site Performance:
- Own the full site-level P&L, including revenue growth, cost management, and profitability.
- Develop and execute site-level business plans, in partnership with centralized sales, marketing, and product teams, to grow client acquisition, cross-sell, and increase retention.
- Optimize clinic flows and resource utilization to deliver efficient, high-quality operations.
- Present performance updates and strategic recommendations to executive leadership.
Community Ambassadorship:
- Serve as Medcan's representative in the Markham community. Build and maintain relationships with local business groups, community organizations, cultural associations, and referral networks to raise awareness and generate leads.
- Represent Medcan at local events and identify opportunities for partnerships that align with Medcan's brand and mission.
- Develop a local engagement strategy that positions the Markham site as a trusted health and wellness destination in the community.
• ite Operations and Brand Standards:
- Ensure all physical spaces, such as clinical rooms, fitness areas, lounges, reception, meet Medcan's brand and hospitality standards.
- Manage facility maintenance, vendor relationships, and day-to-day operational needs.
- Support in-clinic teams and corporate functions to maintain an optimal environment for clients and staff.
What You'll Need:- 7-15 years experience in a senior leadership role within a multi-disciplinary clinical, healthcare, wellness, or high-end hospitality environment.
- Demonstrated experience managing site-level financial performance, including full P&L accountability in a healthcare or hospitality setting.
- Entrepreneurial leader with a willingness to roll up sleeves and get into the details.
- Proven ability to work cross-functionally and lead through influence within a matrixed organization.
- Strong client service orientation with experience leading teams in high-touch, service-focused environments.
- Strong data-driven mindset, with the ability to use operational, financial, and client experience insights to inform decisions.
- Demonstrated success in community engagement, local business development, and/or brand ambassadorship.
- Executive presence, with the ability to manage client escalations and represent site performance to senior leadership.
- Fluency in Mandarin and/or Cantonese is an asset.
- Bachelor's degree required; MBA or other relevant graduate degree is an asset.
- Strong alignment to Medcan's values, mission, and purpose.
This is a full-time and on-site position working 40 hours per week based on business needs between 8:30am-5:00pm Monday - Friday. The role will initially be based out of Medcan Toronto (150 York St) until the Markham site opens in Fall 2026.
Position Pay Range$117,979.00 - $162,220.75 CAD annually
Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.
