Marriott International

General Manager

Marriott International$75K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years of progressive hotel management experience
  • Proven success in leading teams and enhancing guest service
  • Strong financial acumen to analyze and understand financial data
  • Bachelor's degree or significant relevant work experience
  • Excellent communication skills, both oral and written
  • Experience in driving direct sales efforts with a minimum of 50% market mix
  • Valid driver's license from the appropriate state
  • Exceptional time management and multitasking abilities
  • Customer-focused with a commitment to employee and guest satisfaction

Responsibilities

  • Lead revenue generation through effective sales and marketing strategies
  • Maintain strong local market knowledge and relationships
  • Manage vendor relationships and negotiate service agreements
  • Review financial performance against budget and develop improvement strategies
  • Coach hotel team to manage occupancy, rates, and controllable expenses
  • Ensure consistent training in service and technical skills across the property
  • Establish open communication and collaborative relationships with the team
  • Hire team members with expertise, creativity, and leadership qualities
  • Observe service behaviors and provide constructive feedback
  • Analyze guest feedback to identify service improvement areas
  • Interface regularly with customers for quality and satisfaction feedback
  • Ensure property maintenance meets or exceeds guest expectations
  • Administer fair policies and evaluate team performance appropriately
  • Meet franchise standards, ensuring safety and security for guests and staff

Benefits

  • Opportunity to be a key player on the leadership team
  • Collaborative work environment with an open door policy
  • Focus on team member feedback and involvement
  • Robust training and development opportunities
  • Engagement with local market and community relationships
Full Job Description
We are pleased to announce a wonderful career opportunity for a General Manager.

This is an exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?
  • Lead the property in the generation of revenue through sales and marketing efforts
  • Maintain strong knowledge of and relationships in the local market
  • Manage relationships with hotel vendors and negotiates service agreements as appropriate
  • Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
  • Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
  • Ensure service, technical skills, and other training occurs throughout the property
  • Establish and maintains open, collaborative relationships with direct reports and entire team
  • Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
  • Hire team members who demonstrate strong functional expertise, creativity, and leadership
  • Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
  • Review comment cards, guest survey results, and other data to identify areas of improvement with team members
  • Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
  • Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
  • Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
  • Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
  • Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members


What are the requirements for this position?
  • You have a minimum of 5 years of progressive hotel management experience
  • You have previous hotel management experience with a proven success in leadership of teams and guest service results
  • You have the financial acumen required to work with and understand financial information and data
  • You have a bachelor's degree or an extensive amount of relevant work experience
  • You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution
  • You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
  • You have a valid driver's license from the appropriate state
  • You have exceptional time management and multitasking skills
  • You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel


Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position may require occasional travel.

This property is managed by OTO Development.

Position: General Manager

Department: Property

Exempt

Position Reports to: Regional Director of Operations

Revised 5/8/26

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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