Accor

General Manager - Luxury Flagship Hotel | Sofitel New York

Accor$150K — $200K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in luxury hotel management, ideally as a General Manager.
  • Proven track record in luxury hotel operations, demonstrating strategic leadership.
  • Strong financial acumen with experience in driving sustainable business growth.
  • Ability to inspire and develop talent in a high-performance environment.
  • Exceptional networking skills within the luxury hospitality sector, comfortable at high-profile events.
  • Preferably experienced with the Accor Luxury portfolio and the North American market.
  • Fluency in English is required; French and other languages are advantageous.

Responsibilities

  • Lead the operational and commercial strategy for Sofitel New York to ensure outstanding performance.
  • Inspire and develop a high-performing leadership team that embodies Sofitel's luxury culture.
  • Act as the hotel ambassador within luxury, lifestyle, and cultural communities to enhance brand presence.
  • Cultivate meaningful relationships with owners, key accounts, and local stakeholders.
  • Champion the Sofitel brand through luxury storytelling and elevated guest experiences.
  • Drive financial success through strong commercial leadership and disciplined revenue management.
  • Foster a culture of innovation, creativity and continuous improvement among the team.

Benefits

  • Cultural immersion in French lifestyle and luxury hospitality practices.
  • Opportunity to represent the prestigious Sofitel brand within luxury markets.
  • Engagement with diverse high-profile stakeholders across multiple sectors.
  • A leadership role that emphasizes personal development and team empowerment.
  • Access to a dynamic work environment in one of New York's flagship luxury hotels.
Full Job Description
As General Manager, you will lead the next era of Sofitel New York. Following the hotel's transformation and repositioning, you will have the unique opportunity to build upon this momentum-bringing the renewed vision to life through exceptional leadership, commercial excellence and an unwavering commitment to luxury hospitality. This role extends far beyond hotel operations. You will be the public face of the hotel, representing Sofitel New York across the city's luxury ecosystem while inspiring your team to create experiences that are distinctly French, unmistakably New York and deeply memorable. You will lead one of Sofitel's flagship properties, strengthening relationships with owners, guests, luxury partners, media, cultural institutions and the local community while building an engaged, high-performing leadership team. In this role, you will: - Lead all aspects of the hotel's operational and commercial strategy, ensuring outstanding business performance and long-term value creation. - Inspire, coach and develop a passionate leadership team that embodies Sofitel's culture and the French Art de Vivre. - Serve as the ambassador of Sofitel New York, strengthening the hotel's presence within the luxury hospitality, lifestyle, fashion, arts and business communities. - Build meaningful relationships with owners, VIP guests, key accounts, travel partners, media and local stakeholders. - Champion the Sofitel brand by bringing luxury storytelling and elevated guest experiences to every touchpoint. - Drive revenue growth, profitability and market positioning through strong commercial leadership and financial discipline. - Foster innovation, creativity and a culture of continuous improvement. - Create an environment where Heartists feel empowered, engaged and inspired to deliver exceptional luxury experiences every day. Qualifications We are seeking an inspiring, charismatic and commercially driven leader with: - Proven success as a General Manager within the luxury hotel segment. - Extensive experience leading complex luxury hotel operations. - Strong commercial acumen with a track record of delivering sustainable business performance. - Exceptional leadership and talent development capabilities. - Outstanding communication, networking and relationship-building skills. - Strong visibility within the luxury hospitality industry and comfort representing the hotel at high-profile events. - Experience working with international luxury hotel brands, ideally within the Accor Luxury portfolio. - Experience in the North American luxury hospitality market is highly desirable. - Demonstrated success leading luxury hotels through repositioning, major renovation, opening or significant transformation is highly valued. - Fluency in English is mandatory. French and additional languages are considered an asset. The ideal candidate The ideal candidate is a highly visible luxury hotelier who naturally builds relationships, enjoys representing the hotel externally, and thrives in an environment where commercial presence, networking, storytelling and people leadership are equally as important as operational excellence. Additional Information Living Sofitel At Sofitel, we look for leaders who naturally embody the French Art de Vivre. You will: - Demonstrate Humble Excellence through elegance, authenticity, savoir-faire and exceptional attention to detail. - Lead with warmth, empathy and genuine care for guests and Heartists. - Inspire creativity by creating stories, rituals and memorable luxury experiences. - Celebrate French culture while embracing the unique energy and diversity of New York. - Serve as an ambassador for Sofitel within the local community and the global luxury hospitality landscape. - Foster innovation, curiosity and continuous learning. - Build meaningful connections with the worlds of art, gastronomy, fashion and design. - Champion responsible and committed luxury.

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
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