Position Summary

The General Manager is responsible for the overall leadership, strategic direction, and successful operation of the hotel. This role oversees all aspects of hotel performance, including guest satisfaction, financial results, employee engagement, sales and revenue growth, operational excellence, and asset preservation. The General Manager serves as the property's senior leader, fostering a culture of service excellence, accountability, and teamwork while ensuring alignment with brand standards and ownership objectives.

Key Responsibilities:

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of ALL budgets and revenue forecasts.
• Develop and implement controls for expense management, such as utilizing labor management tools.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, the General Manager is expected to help create and execute the financial objectives of the hotel.

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Requirements

You own this if you have...

• At least 5 years in leadership experience as a General Manager at a luxury hotel/resort environment (knowledgeable in Forbes & Relais & Chateaux Standards preferred)
• Immersion in the following resort divisions highly desirable: Food & Beverage, Front Desk and/or Rooms, Spa
• Demonstrated facilitation of organizational change management, particularly in a long-standing, traditional resort or property

The Offer: In return and in addition to offering a truly rare career opportunity, you are rewarded with a competitive compensation package to include competitive pay, bonus potential, matching 401k, health benefits, generous travel discounts, paid time off, and the opportunity to lead a team in paradise.

Key Performance Indicators (KPIs) Include but not limited to

• Guest Satisfaction Scores
• Employee Engagement and Retention
• RevPAR Growth
• ADR Performance
• GOP and EBITDA Performance
• Labor Cost Management

Physical Requirements:

• Push/Pull/Lift 50 + pounds
• Endure various physical movements throughout the work areas.
• Remain in stationary and mobile position for 8 hours throughout work shift.
• Ability to walk and stand for extended periods throughout the property.

Qualifications

Education

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• Minimum of 7-10 years of progressive hotel leadership experience in a senior hotel leadership role such as General Manager, Resort Manager, Hotel Manager, or Director of Operations.
• Experience with full-service, resort, luxury, or branded hotel operations preferred.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Demonstrated financial acumen and budget management expertise.
• Proven ability to drive guest satisfaction and operational performance.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Create a culture where employees want to stay and grow.
• Balance owner expectations with associate experience.
• Serve as the face of the property within the community.
• Ability to respond to operational issues and emergencies outside of normal business hours.