OverviewThe Hampton Inn by Hilton Costa Mesa/Newport Beach is seeking a motivated and results-driven General Manager to lead our newly renovated 62-room property. This opportunity is ideal for an experienced Assistant General Manager ready to take the next step in their hospitality career, or for individuals with strong Hilton hotel operations experience prepared to transition into a General Manager leadership role. We are looking for a hands-on leader with a passion for guest service excellence, team development, and driving operational and financial success in a smaller hotel environment where leadership can make a direct and meaningful impact.Position SummaryThe General Manager is responsible for the overall operation, leadership, and profitability of the hotel. This position oversees all departments and ensures achievement of company goals, Hilton brand standards, guest satisfaction, team member engagement, and financial performance objectives.
Leadership & Team Development- Recruit, hire, train, coach, and develop hotel team members and department leaders
- Foster a positive, engaging, and productive workplace culture
- Lead and conduct regular departmental and hotel meetings
- Drive team accountability and performance management initiatives
- Promote employee engagement and retention efforts
Operations Management- Ensure compliance with Hilton brand standards and company policies
- Oversee Front Office, Housekeeping, Maintenance, and Breakfast operations
- Monitor guest service delivery and resolve guest concerns
- Maintain quality assurance and operational audit readiness
Financial Performance- Manage revenue, payroll, labor costs, and operating expenses
- Prepare budgets, forecasts, and action plans
- Monitor productivity and labor efficiency
Qualifications- Minimum 2-5 years of hotel management experience
- Previous Hilton-branded AGM or leadership experience strongly preferred
- Bilingual (English/Spanish) preferred
- PEP experience preferred
- Strong leadership, financial, and communication skills
- Flexible schedule, including weekends and holidays
Benefits- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Holidays
- 401(k) Plan with Company Match
- Hilton Team Member Travel Program
- Career advancement opportunities
